Bad customer service, bad user interface

I’ve been with Cool Ideas since March 2020 when covid started. All seemed so “cool” in the beginning with their month to month fibre. They updated their payment system and since then there’s been so many issues with renewal of the fibre service monthly. Their customer service staff refuse to hear that payments have been done the way it’s been outlined on their site and say I made payment incorrectly. This customer service agent keeps telling me I made an error and they have escalated the issue. Has the issue been resolved? No. Has the agent just told me I’m wrong in what I did, several times, yes. Was I wrong? No. Happy to acknowledge when I’m wrong but I did what was set out and if something is wrong it’s a cool ideas issue.

My dashboard hasn’t been updating with correct expiry dates. My payments go through and I receive notifications from my bank and from cool ideas saying it’s paid but dashboard / profile doesn’t update. User interface on cool ideas sucks for a company that sells fibre.