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Thabiso T
1 reviews | Active since Jun 2018
23 Apr 2025, 16:34
Bad Customer Service
Bad customer service with Cool Ideas, its hardly a month with them but I'm experiencing a problem, have been without the internet from the beginning of April until to date and no one can figure out what exactly is the problem with my account.
Helpful (0)
Replies (5)0
Replies (5)
Cool Ideas Service Provider's replyOfficial
24 Apr 2025, 08:46Good day Thabiso,
Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered.
Rest assured, our team is working to resolve the connectivity issue you're experiencing. Our Connect Team Leader will contact you soon. We appreciate your patience.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply24 Apr 2025, 08:46
Official
Good day Thabiso,
Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered.
Rest assured, our team is working to resolve the connectivity issue you're experiencing. Our Connect Team Leader will contact you soon. We appreciate your patience.
Warm Regards,
The Cool Ideas Team
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Thabiso T's updateReviewer Update
24 Apr 2025, 09:07The song you are singing has been playing since the beginning of April, and I'm sick and tired of it. If you don't believe me, I can respond with the email trail. Since the start of April, your *********** team has been resolving this issue clearly; they have no clue what they're doing.
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Thabiso T's update24 Apr 2025, 09:07
Reviewer Update
The song you are singing has been playing since the beginning of April, and I'm sick and tired of it. If you don't believe me, I can respond with the email trail. Since the start of April, your *********** team has been resolving this issue clearly; they have no clue what they're doing.
TT
Thabiso T's updateReviewer Update
29 Apr 2025, 15:00The message below it is from your website, doesn't mean that your our ISP provider? Why do we have to contact Vumatel to release our line?
Location already active with Cool Ideas
Location already active with Cool Ideas
Oops!This location already has an active service with Cool Ideas.
If you would like to renew your service, simply Login to your account and click on the "Renew Vumatel Reach" button on the home page.
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Thabiso T's update29 Apr 2025, 15:00
Reviewer Update
The message below it is from your website, doesn't mean that your our ISP provider? Why do we have to contact Vumatel to release our line?
Location already active with Cool Ideas
Location already active with Cool Ideas
Oops!This location already has an active service with Cool Ideas.
If you would like to renew your service, simply Login to your account and click on the "Renew Vumatel Reach" button on the home page.
Cool Ideas Service Provider's replyOfficial
29 Apr 2025, 16:17Good day Thabiso,
Our Connect team leader has already escalated your case to Vumatel on your behalf. They will contact you with another update soon.
We appreciate your patience during this time.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply29 Apr 2025, 16:17
Official
Good day Thabiso,
Our Connect team leader has already escalated your case to Vumatel on your behalf. They will contact you with another update soon.
We appreciate your patience during this time.
Warm Regards,
The Cool Ideas Team
TT
Thabiso T's updateReviewer Update
07 May 2025, 12:56Good day,
What exactly is the problem that is now going to make us wait for the whole month again without the internet? Your service really sucks, your so ***********.
What exactly is the problem that is now going to make us wait for the whole month again without the internet? Your service really sucks, your so ***********.
TT
Thabiso T's update07 May 2025, 12:56
Reviewer Update
Good day,
What exactly is the problem that is now going to make us wait for the whole month again without the internet? Your service really sucks, your so ***********.
What exactly is the problem that is now going to make us wait for the whole month again without the internet? Your service really sucks, your so ***********.