Bad customer service.

Very bad customer service. Ticket no 652001. I have read and agree with just about all the bad customer service reviews below. I have been waiting for 3 days now for someone to let me know what is happening to an installation that was meant to take place on Monday 19 April at 09.00. It is now Wednesday 21 April @ 16.30 I am still waiting for someone to tell me what or when can I expect feedback / Installation. The only thing I'm told is that they cannot get hold of Link Africa. I currently have Fibre where I am. And moving 3 blocks down the road. I run a business and rely on the Internet. I cannot believe that they cannot get hold of anyone at such a big company as Link Africa for a query fir three days. And no courtesy callback to say we are trying. Nothing. I am cancelling and going with another ISP who deal with and communicate with Link Africa on a daily basis. All this by the way, was arranged at the end of March. 1 calender month. They are very quick to invoice you and state that no order will be processed without payment. But when it comes down to it, they fail. Thank you. Alan.