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Michelle M
1 reviews | Active since Aug 2020
03 Aug 2020, 09:55
Bad communication
On the 23 July 2020 i purchase a voucher on their account i contacted them on the 27th to enquire why I still didnt get my voucher number. They told me than that they no longer use this app and that i need to send my proof of payment. I asked why they didnt inform their clients of this app no longer used by their company. Im getting a run around now from i dont know how many people
Helpful (0)
Replies (6)0
Replies (6)
Cool Ideas Service Provider's replyOfficial
03 Aug 2020, 11:06Hi There, we have not changed any applications on our end, and the above does not really make any sense, it would be best to assist you telephonically can you call in and request to speak to a supervisor who can provide you with clarity on this process. we are keen to resolve your issue
Cool Ideas Service Provider's reply03 Aug 2020, 11:06
Official
Hi There, we have not changed any applications on our end, and the above does not really make any sense, it would be best to assist you telephonically can you call in and request to speak to a supervisor who can provide you with clarity on this process. we are keen to resolve your issue
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Michelle M's updateReviewer Update
03 Aug 2020, 11:09Hi no you can call me why must i still waist more of my airtime on your company and yes you no longer deal with payfast so why lie on your response
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Michelle M's update03 Aug 2020, 11:09
Reviewer Update
Hi no you can call me why must i still waist more of my airtime on your company and yes you no longer deal with payfast so why lie on your response
Cool Ideas Service Provider's replyOfficial
03 Aug 2020, 11:36we do deal with payfast though :) if you provide your account holder name and surname we will have a manager contact you and clarify any questions or concerns you might have.
Cool Ideas Service Provider's reply03 Aug 2020, 11:36
Official
we do deal with payfast though :) if you provide your account holder name and surname we will have a manager contact you and clarify any questions or concerns you might have.
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Michelle M's updateReviewer Update
03 Aug 2020, 11:39RE: (#COOL-***) Client asking if you can help her internet to be switched switched on. Michelle Moses 55689
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Michelle M's update03 Aug 2020, 11:39
Reviewer Update
RE: (#COOL-***) Client asking if you can help her internet to be switched switched on. Michelle Moses 55689
Cool Ideas Service Provider's replyOfficial
03 Aug 2020, 12:45a member of our accounts team will be in touch to assist you with your query :)
Cool Ideas Service Provider's reply03 Aug 2020, 12:45
Official
a member of our accounts team will be in touch to assist you with your query :)
MM
Michelle M's updateReviewer Update
03 Aug 2020, 13:34So i was called and was requested to send proof of paying the same way i done the previous month i now need to get proof of payment because the bank statement is not good enough to show in which account this money went in so now im that is sick need to go in to a bank and get proof of payment this is so redicules
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Michelle M's update03 Aug 2020, 13:34
Reviewer Update
So i was called and was requested to send proof of paying the same way i done the previous month i now need to get proof of payment because the bank statement is not good enough to show in which account this money went in so now im that is sick need to go in to a bank and get proof of payment this is so redicules