BAD, BAD service!!!

Apologies, I regret to inform you however that we do not offer fibre > services in 43 Elephant Hills, #3 Bernini Crescent on the fibre network > currently. > > We hope that this changes one day and that they expand access to > residential properties. > > If there is anything I can help you with, please don’t hesitate to ask! > > I hope you are very well! > Then they came and did what? I am paying for a service which is not properly configured because it is not with them it is still with TELKOM? Now the also cannot support me because I have my own Router? They might have a Router in play on Monday? Bur in the meantime they wer very quick to bill me for a service which I do not have?