BAD BAD CUSTOMER SERVICE/ SUPPORT!!!!

I moved to new premises on the 30th June 2019. I made contact with CISP on Monday, 1 July 2019 to arrange the transfer of my current fiber line connection to the new address. First send an message on Facebook, then was asked to send an email to support division to start the process. Received an email requesting I need to go online and complete a hole new application for a new package for the new address. Received an email stating that I'm still liable to pay for the so called previous package at the old address. So now I must pay R649.00 for the month of July for a service that I can't use for nothing. And then I was told by the "connect team" that I must now wait 4- 6 weeks on Vumatel and CISP to maybe connect the new fiber service at the new address!!! Yest I must still pay money for a service that I can't use! All I ask for was for the transfer of the current package to a new location!!! Not a new package application and all sorts of nonsense excuses why I must wait up to two months before I even can get a connection at the new premises. Now I'm forced to go and buy data bundles at a high price just to have internet connection and be able to do my work. Therefore I would advise people to stay away from Cool Ideas Service Provider and Vumatel as their customer service and support is absolutely putrid filled with BS excuses. STAY AWAY FROM THESE TWO COMPANIES!!!!!!