Bad and poor service is an understatement

Wow... where do I even begin

So after months of debating with myself, whether to have fibre installed or not, I decide to go for it, worst mistake if you ask me or maybe just the wrong service providers!!!

I choose Cool Ideas as everybody that I have spoken to about Fibre is raving about Cool Ideas as this Mitchell's Fibre place but honestly, i could just have stayed without it or have gone with a other service provider.

I app**** on May 28th, 2020 made the payment and then receive my voucher. Upon activating the voucher I receive an error message advising that my property already has Fibre.

I call the call centre and the consultant is quite polite and very helpful, as I provide her with all details and she even asks if she can take me through the process just to ensure that I have followed all steps, same error occurs and the consultant then logs a Call and provides me with a ticket number.

After the issue is logged, I called the call centre on numerous occasions to follow up and every time, i have to repeat myself and provide the same details which becomes frustrating as this then has to be done via Email too...

It been 3 weeks and 1 day to be exact and still no Fibre has been installed, no technician has been sent from Mitchell's Fibre and they keep telling me that the matter will be looked into.

I have paid for a service that I still have no been able to use and still get the same response of, we will keep you informed and get back to you.

Service is honestly pathetic.