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Good day Zunaid,  Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have encountered due to the Vumatel Reach voucher-renewal system issue that you've experienced.  We understand the importance of having a reliable connection and our Connect Team Leader is actively investigating your case so we can find a permanent solution. They will contact you with an update as soon as possible. Our Finance team will process your refund this coming Friday so please allow some time for the payment to reflect in your account. More details will be in the confirmation email from Finance.  Your patience and understanding during this time mean the world to us. Please bear with us a little longer while we work on resolving this matter promptly and to your satisfaction.  Warm Regards, Cool Ideas