Backdated billing

Item: Cool Ideas Service Provider
Rating: 2
Author: Jitesh R

I have been a Cool Ideas customer for over 3 years. I upgraded my line and have been paying my invoice in full every month. Now I am told that Cool Ideas made a mistake in their billing and have issued me with a backdated invoice from 2018. Also, I am told that I will be handed over for non payment. My question is why should I have to pay for an error that Cool Ideas has made?

Helpful (0)

Replies (2)

Jitesh R's updateReviewer Update

28 Oct 2021, 12:18

Cool Ideas has cancelled the invoice. The issue is resolved. Thank you Hello Peter and Cool Ideas

Jitesh R's update28 Oct 2021, 12:18

Reviewer Update

Cool Ideas has cancelled the invoice. The issue is resolved. Thank you Hello Peter and Cool Ideas

Cool Ideas Service Provider's replyOfficial

28 Oct 2021, 12:32

Good day Jitesh R,

Thank you for your feedback.

We wish to extend our sincere apologies for this misunderstanding and for any inconvenience caused.

Thank you for confirming that your issue has been resolved and for choosing Cool Ideas as your ISP.

Kind Regards,
Cool Ideas

Best regards,

Cool Ideas Service Provider's reply28 Oct 2021, 12:32

Official

Best regards,

Backdated billing

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