MR
MICHAEL R
1 reviews | Active since Jun 2024
11 Jun 2024, 13:14
Avoid like the plague unless you are very tech proficient and hate humans
Went through the online sign-up process for FTTH on behalf of a relative who had moved into an apartment with an existing Vumatel line - paid R200 for the couriered router - as suggested by. the site and now 6 days later NOTHING ! Have had to log multiple tickets and re-upload details of the residence etc. a number of times with NO resolution in sight. Added to which there is NO HUMANLY POSSIBLE WAY to speak to a person about this. They will facetime you IF you have an iPhone and IF your computer and iPhone are synced for Facetime ... otherwise you are stuffed. I am a long time customer of theirs but honestly after this I am out and clearly my relative is too. RUN..
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Cool Ideas Service Provider's replyOfficial
11 Jun 2024, 15:43Dear Michael, Thank you for sharing your honest feedback with us. We understand the importance of having a reliable internet connection and we sincerely apologise for the poor experience that you and your relative have had during this new application process. We want to assure you that providing timely and efficient assistance to our customers is our top priority. It's important to note that we do not have a Facetime option for support. We have helpdesks that our customers can call for a human connection instead, so that was likely an incorrect website. We've outlined our contact information below to ensure that you can reach us when you need us most. Website: www.coolideas.co.za
Phone: *** Email: New Applications/General Enquiries - *** Technical Support - *** Billing - *** Our operating hours are listed below. Connect: 08:30 - 17:00 Mon - Fri 09:00 - 12:00 Saturdays & Public Holidays Support: 08:00 - 20:00 Mon - Fri 09:00 - 15:00 Weekends & Public Holidays Billing: 08:00 - 17:00 Mon - Fri We're pleased to acknowledge that our Connect Team has contacted you regarding the progress of your relative's new order. Vumatel may contact you or your relative directly should they need to inspect the existing fibre box before activation. Please bear with us a little longer while we work on getting your relative's new line activated as soon as possible. Our team will keep you both updated every step of the way. Your patience and understanding are greatly valued. Warm Regards, Cool Ideas
Phone: *** Email: New Applications/General Enquiries - *** Technical Support - *** Billing - *** Our operating hours are listed below. Connect: 08:30 - 17:00 Mon - Fri 09:00 - 12:00 Saturdays & Public Holidays Support: 08:00 - 20:00 Mon - Fri 09:00 - 15:00 Weekends & Public Holidays Billing: 08:00 - 17:00 Mon - Fri We're pleased to acknowledge that our Connect Team has contacted you regarding the progress of your relative's new order. Vumatel may contact you or your relative directly should they need to inspect the existing fibre box before activation. Please bear with us a little longer while we work on getting your relative's new line activated as soon as possible. Our team will keep you both updated every step of the way. Your patience and understanding are greatly valued. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply11 Jun 2024, 15:43
Official
Dear Michael, Thank you for sharing your honest feedback with us. We understand the importance of having a reliable internet connection and we sincerely apologise for the poor experience that you and your relative have had during this new application process. We want to assure you that providing timely and efficient assistance to our customers is our top priority. It's important to note that we do not have a Facetime option for support. We have helpdesks that our customers can call for a human connection instead, so that was likely an incorrect website. We've outlined our contact information below to ensure that you can reach us when you need us most. Website: www.coolideas.co.za
Phone: *** Email: New Applications/General Enquiries - *** Technical Support - *** Billing - *** Our operating hours are listed below. Connect: 08:30 - 17:00 Mon - Fri 09:00 - 12:00 Saturdays & Public Holidays Support: 08:00 - 20:00 Mon - Fri 09:00 - 15:00 Weekends & Public Holidays Billing: 08:00 - 17:00 Mon - Fri We're pleased to acknowledge that our Connect Team has contacted you regarding the progress of your relative's new order. Vumatel may contact you or your relative directly should they need to inspect the existing fibre box before activation. Please bear with us a little longer while we work on getting your relative's new line activated as soon as possible. Our team will keep you both updated every step of the way. Your patience and understanding are greatly valued. Warm Regards, Cool Ideas
Phone: *** Email: New Applications/General Enquiries - *** Technical Support - *** Billing - *** Our operating hours are listed below. Connect: 08:30 - 17:00 Mon - Fri 09:00 - 12:00 Saturdays & Public Holidays Support: 08:00 - 20:00 Mon - Fri 09:00 - 15:00 Weekends & Public Holidays Billing: 08:00 - 17:00 Mon - Fri We're pleased to acknowledge that our Connect Team has contacted you regarding the progress of your relative's new order. Vumatel may contact you or your relative directly should they need to inspect the existing fibre box before activation. Please bear with us a little longer while we work on getting your relative's new line activated as soon as possible. Our team will keep you both updated every step of the way. Your patience and understanding are greatly valued. Warm Regards, Cool Ideas