as useless as other ISPs

Although at least answering phones in a decent time and matter (unlike Supersonic where you don't get hold of anybody and Mweb makes you wait for 30min and then drop the call) Cool Ideas was not able to connect me within 9 days blaming Vumatel and previous ISP and endlessly apologizing. I gave them an ultimatum today of connecting me within 2 hours which they unfortunately were not interested to meet so I had to move on. I now wasted 9 days without internet and will have to spend another weekend without connection until the new ISP will be able to connect. Picking up the phone and actually speaking to someone at Vumatel might have done the trick but it is just sad to experience how "service" providers are not able to provide this service.