FS
Franco S
1 reviews | Active since Jan 2025
03 Sept 2026, 14:15
as bad as all the other bad isp’s
my wifi has been off on 21-08-2026, 25-08-2026 and today 03-09-2026. everytime i’m told netx is having issues in my area and they don’t have an eta for the fix. today same story except they’re telling me netx will investigate the issue and depending on what they find there could be additional charges? i wish there was a different fibre supplier in my area because this is a joke
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Cool Ideas Service Provider's replyOfficial
03 Sept 2026, 16:41Good day Franco
We are sorry to hear of this frustration,
as mentioned our team are engaging with our partners at NetX to understand the extent of the outage and how this may affect your individual link, we understand that down time is not ideal and we are working to have this resolved as soon as possible.
We will ensure someone is in touch to discuss the way forward.
The Cool Team
We are sorry to hear of this frustration,
as mentioned our team are engaging with our partners at NetX to understand the extent of the outage and how this may affect your individual link, we understand that down time is not ideal and we are working to have this resolved as soon as possible.
We will ensure someone is in touch to discuss the way forward.
The Cool Team
Cool Ideas Service Provider's reply03 Sept 2026, 16:41
Official
Good day Franco
We are sorry to hear of this frustration,
as mentioned our team are engaging with our partners at NetX to understand the extent of the outage and how this may affect your individual link, we understand that down time is not ideal and we are working to have this resolved as soon as possible.
We will ensure someone is in touch to discuss the way forward.
The Cool Team
We are sorry to hear of this frustration,
as mentioned our team are engaging with our partners at NetX to understand the extent of the outage and how this may affect your individual link, we understand that down time is not ideal and we are working to have this resolved as soon as possible.
We will ensure someone is in touch to discuss the way forward.
The Cool Team