Appalling Service Provider

Honestly not a person who rants and raves on social pages as I'd much rather take the complaint up directly with the concerned party, but this company is the pits. I actually set up a Hello Peter account solely to complain about Cool Ideas and make the public aware of their complete lack of customer service skills and etiquette. Much like they have advertised on their website about being the number 1 ranked ISP in SA, they should also advertise about being a number 1 star ranked ISP for customer service. I have not had internet connectivity since the 06/08 (12 days), in complete breach of "SLA" terms of 3-5 days turn-around time which had been stressed to me by staff. I had been in constant contact with Cool Ideas and every staff member seems to possess a pass the buck mentality, with lack of ownership, accountability or urgency to rectify the issue nor do they have sufficient knowledge to advise clients on exactly why they are experiencing issues. I have dealt with a lot of *********** companies but Cool Ideas is by far the most shocking when it comes to customer service.