JM
Juliana M
1 reviews | Active since Nov 2023
05 Nov 2023, 18:53
Appalling customer service
I have been trying to get fiber through a change of address since 10 October 2023. Almost a month later, nothing has been resolved! I resorted to calling Metrofibre to assist me as cool ideas do not do their job. All issues are due to cool ideas fault. Waste of my time and money! If I could give less than one star I would!
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Cool Ideas Service Provider's replyOfficial
06 Nov 2023, 10:30Dear Juliana M,
Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience caused by the delays you experienced in getting connected.
Please be assured that our Operations team leaders have already escalated your case to Metrofibre for immediate attention and resolution of your issue. They are actively working on it and will provide you with regular updates throughout the process.
We understand the importance of getting you connected smoothly and are committed to ensuring that your concerns are addressed promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. We greatly appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Operations
Phone: ***
Email: ***
Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience caused by the delays you experienced in getting connected.
Please be assured that our Operations team leaders have already escalated your case to Metrofibre for immediate attention and resolution of your issue. They are actively working on it and will provide you with regular updates throughout the process.
We understand the importance of getting you connected smoothly and are committed to ensuring that your concerns are addressed promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. We greatly appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Operations
Phone: ***
Email: ***
Cool Ideas Service Provider's reply06 Nov 2023, 10:30
Official
Dear Juliana M,
Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience caused by the delays you experienced in getting connected.
Please be assured that our Operations team leaders have already escalated your case to Metrofibre for immediate attention and resolution of your issue. They are actively working on it and will provide you with regular updates throughout the process.
We understand the importance of getting you connected smoothly and are committed to ensuring that your concerns are addressed promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. We greatly appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Operations
Phone: ***
Email: ***
Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for any inconvenience caused by the delays you experienced in getting connected.
Please be assured that our Operations team leaders have already escalated your case to Metrofibre for immediate attention and resolution of your issue. They are actively working on it and will provide you with regular updates throughout the process.
We understand the importance of getting you connected smoothly and are committed to ensuring that your concerns are addressed promptly.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. We greatly appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Operations
Phone: ***
Email: ***