1 reviews | Active since Jul 2014
Appalled
New customer - I am really appalled by the way Cool Ideas handles their billing and their payments. They bill services in advanced, not a problem, getting billed on the 12th July pro-rata invoice not a problem - being required IMMEDIATELY to pay for services I am not utilizing neither do I have the router is a major problem because I will need to wait 24-48 hours to receive and utilize. So, I'm told that because I am a consumer I am required to pay immediately on the day of receiving the invoice because 30 days terms are not allowed for a consumer unless I am a business. This is the 1st. I am currently with Vox telecoms and services are provided in advance, but I am not required to settle on the day of being billed. So, if I am billed middle of the month and do not have funds my services will be suspended. In this case my company is paying for submission of bills. I need to submit in order to get paid and do an EFT in this day and age. So, in this case I will not have services until the 23rd when I do get paid. I am actually reconsidering my decision. I decided to take this contract out due to word of mouth from my FD but really shocking and disappointed. If I could give no stars I would.
We are sorry to hear of this frusration
We do stipulate a number of times that payment is due from the time the line is confirmed live and configured from our partner FNO's (Fibre Network Operators) we then dispatch the router immediately to ensure minimum delays are experienced. we do sometimes have situations where there might be a delay in delivery due to unforeseen circumstances but you are always welcome to engage with our accounts department around this and shoudl you not be happy with their reply you can raise it with our complaints department complaints @ cool ideas .co . za
We will request a team leader be in touch to discuss the way forward.
The Cool Team
We are sorry to hear of this frusration
We do stipulate a number of times that payment is due from the time the line is confirmed live and configured from our partner FNO's (Fibre Network Operators) we then dispatch the router immediately to ensure minimum delays are experienced. we do sometimes have situations where there might be a delay in delivery due to unforeseen circumstances but you are always welcome to engage with our accounts department around this and shoudl you not be happy with their reply you can raise it with our complaints department complaints @ cool ideas .co . za
We will request a team leader be in touch to discuss the way forward.
The Cool Team