MS
Michal S
1 reviews | Active since Dec 2022
12 Jun 2025, 10:08
An irate customer
I have never received such horrible service! I have made countless calls and sent countless emails and have been promised that I'll be contacted. I pay my service on time monthly and because of an error on their side providing me with incorrect information my line has been cut. I was told a ticket will be open and I'll receive and email I have received absolutely nothing. I will be moving my service from cool Ideas as this is the treatment clients get
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Cool Ideas Service Provider's replyOfficial
18 Jun 2025, 09:21Good day Michal,
Thank you for your feedback. We sincerely apologise for your experience during your recent interactions with us. We understand the importance of clear and effective communication and appreciate the opportunity to make things right.
We're pleased to acknowledge that your query was resolved and that our email communication reached you, as we've received your response. However, our Connect Team Leader was unable to reach you telephonically on numerous occasions. If you still need assistance, please respond to the last email from our Connect Team Leader with a convenient time for us to call again. Alternatively, you may create a new ticket by sending an email to ***.
We appreciate your patience and understanding during this time.
Warm Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply18 Jun 2025, 09:21
Official
Good day Michal,
Thank you for your feedback. We sincerely apologise for your experience during your recent interactions with us. We understand the importance of clear and effective communication and appreciate the opportunity to make things right.
We're pleased to acknowledge that your query was resolved and that our email communication reached you, as we've received your response. However, our Connect Team Leader was unable to reach you telephonically on numerous occasions. If you still need assistance, please respond to the last email from our Connect Team Leader with a convenient time for us to call again. Alternatively, you may create a new ticket by sending an email to ***.
We appreciate your patience and understanding during this time.
Warm Regards,
The Cool Ideas Team