AN ABSOLUTE DISGRACE!!

I wrote this last night but (of course) , there was no connection to send it, so it ended up on Facebook instead. I have copied and pasted it here. I began my journey with them in 2022, when I first had fibre installed in my house. They were highly recommended and they were absolutely great until last November when everything seemed to go pear shaped. It began with a few incidents with losing connection every few days. I decided it was a temporary issue and let it pass. But then the problem grew until now it's a daily occurrence. This evening, whilst I was streaming an episode of Poirot on BritBox, it became ridiculous. It was a second by second occurrence, so in the end I had to laugh. It was literally every few words, and back came the buffering. It took about 15 minutes to conclude the last five - but at least I got the punchline in the end!! I did try complaining months ago on Hello Peter, and Cool Ideas responded that someone would get back to me, but of course, they never did. It's an absolute disgrace and in fact, worse than Herotel ever was when I had no fibre, and they at the time were absolutely useless. If you are checking reviews on which service to use, I strongly suggest you give them a wide berth. And now, of course, I am also changing, but still not made any decisions on unsure which company to use.