Amazing Customer Service

Coolideas was recommended to me by a friend, as a result of experiencing truly pathetic customer service from Afrihost.

As a result, I joined Coolideas on 1 August 2019, and was unable to connect from day one. I unfortunately was unable to follow up with the technical team as I was out of the country for 2 weeks in the month.

On 23 August 2019 I called in for technical assistance, and asked to be called back. Bheki Sibanyoni called me and we tried to reconfigure the router. After more than 40 minutes on the phone and multiple attempts Bheki recommended that we chat to Afrihost’s technical team to try and reconfigure the router. He organized a conference call and still we were unsuccessful. It became apparent that my D-link router (from Afrihost) was the problem.

I mentioned to Bheki that I couldn’t be without fibre over the weekend. He acknowledged my frustration and committed to ensuring that before the end of the 24th (Friday) I’d have connectivity. He went as far as to personally bring a new (already configured) router directly to my home address, however unfortunately I was at a restaurant in Fourways at the time. Bheki seemed undeterred and still made his way through to deliver the router.

I have never experienced this kind of customer service from any service provider EVER. Had it not been for Bheki and his commitment to resolving my issue and ensuring connectivity, I would have cancelled my subscription with Coolideas and found the next best ISP.

Please ensure that he is recognized & awarded for his outstanding work ethic and attitude towards his customers. It’s a direct result of engaged employees like Bheki, that allow companies to retain their clients.

If this is an indication of the type of service I can expect from Ci, I thoroughly look forward to future engagements.

Thank you Bheki Sibanyoni!