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MB
Marius B

1 reviews | Active since May 2012

04 Jul 2024, 21:25

Accounts department *****up

I logged a call to cancel my line due to finding cheaper prices from other isps and was called by a lady in the accounts department offering me a lower price telephonically. I accepted this and was told the price will be dropped and the line termination canceled. Now I get home I have no internet and I login to the website to see yes my price was dropped but the line was cancelled.

0
Replies (3)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply05 Jul 2024, 08:45
Official
 Good day Marius,  Thank you for bringing this to our attention. We sincerely apologise for any inconvenience you may have encountered due to your service being cancelled.  Rest assured, our Connect Manager is investigating your case and is working on a prompt resolution. Our team will contact you with updates every step of the way.  If you have any further questions or concerns, please reply to one of the emails from our team for further assistance. Your patience and understanding are greatly valued.  Warm Regards, Cool Ideas 
MB
Marius B's update09 Jul 2024, 07:44
Reviewer Update
Still offline 4 days later when calling support they just tell me it will be sorted tomorrow and drops the phone in my ear this is highly unprofessional and has cost me more than my monthly bill already!
Cool Ideas Service Provider
Cool Ideas Service Provider's reply09 Jul 2024, 08:56
Official
Good day Marius,

Apologies for the inconvenience. Our Connect Manager is investigating your case and our team will contact you soon.

Thank you for your patience.

Warm Regards,
Cool Ideas