BA
Brett A
1 reviews | Active since Nov 2020
03 Mar 2021, 08:38
Absolutely the WORST
Absolutely shocking support - they repetitively ask you to do they same tests with Dial-Up to Vumatel when it repetitively gives an error. Everything is fine on their side .... ***!!!!!!!
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Cool Ideas Service Provider's replyOfficial
04 Mar 2021, 10:10Good day Brett
we are sorry to hear of this frustration
upon investigating we found that there was a back end configuration error between ourselves and the Fibre line provider. this has since been rectified and noted by our account manager. if you are still experiencing any connectivity issues you may log a call with our help desk.
someone will be in touch to confirm all is in order
The Cool Team
we are sorry to hear of this frustration
upon investigating we found that there was a back end configuration error between ourselves and the Fibre line provider. this has since been rectified and noted by our account manager. if you are still experiencing any connectivity issues you may log a call with our help desk.
someone will be in touch to confirm all is in order
The Cool Team
Cool Ideas Service Provider's reply04 Mar 2021, 10:10
Official
Good day Brett
we are sorry to hear of this frustration
upon investigating we found that there was a back end configuration error between ourselves and the Fibre line provider. this has since been rectified and noted by our account manager. if you are still experiencing any connectivity issues you may log a call with our help desk.
someone will be in touch to confirm all is in order
The Cool Team
we are sorry to hear of this frustration
upon investigating we found that there was a back end configuration error between ourselves and the Fibre line provider. this has since been rectified and noted by our account manager. if you are still experiencing any connectivity issues you may log a call with our help desk.
someone will be in touch to confirm all is in order
The Cool Team