PP
Preven P
1 reviews | Active since May 2021
21 May 2021, 12:06
Absolutely horrible experience and service from Cool Ideas.
Absolutely horrible experience and service from Cool Ideas. They proudly advertise on their site that they have month to month contracts but that's a lie.
I signed up for a contract to test the line, cancelled within 7 days, and as a result had to pay more than R2000 to them (including paying for 2 months).
They didn't even RICA me, so for all they know, it wasn't even me who signed up. I suggest you stay away from companies like this who lie to get your business, then keep charging you extra fees.
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Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
21 May 2021, 14:45Hi Preven
We are sorry to hear of this frustration
please note that we do offer omnth to month services, we do NOT however offer a test service as we incur charges from the FNO (Fibre Network Operator) for the entire month and not just the days you used the line.
Further to this you commented to our team to say that the line was not working as it should and when we offered support assistance you declined this offer. if you dont allow us a chance to help you how can we be held liable ?
kindly refer to our terms and conditions to which you accepted upon signing up. for further assistance please email complaints @ cool ideas .co .za
The Cool team
We are sorry to hear of this frustration
please note that we do offer omnth to month services, we do NOT however offer a test service as we incur charges from the FNO (Fibre Network Operator) for the entire month and not just the days you used the line.
Further to this you commented to our team to say that the line was not working as it should and when we offered support assistance you declined this offer. if you dont allow us a chance to help you how can we be held liable ?
kindly refer to our terms and conditions to which you accepted upon signing up. for further assistance please email complaints @ cool ideas .co .za
The Cool team
Cool Ideas Service Provider's reply21 May 2021, 14:45
Official
Hi Preven
We are sorry to hear of this frustration
please note that we do offer omnth to month services, we do NOT however offer a test service as we incur charges from the FNO (Fibre Network Operator) for the entire month and not just the days you used the line.
Further to this you commented to our team to say that the line was not working as it should and when we offered support assistance you declined this offer. if you dont allow us a chance to help you how can we be held liable ?
kindly refer to our terms and conditions to which you accepted upon signing up. for further assistance please email complaints @ cool ideas .co .za
The Cool team
We are sorry to hear of this frustration
please note that we do offer omnth to month services, we do NOT however offer a test service as we incur charges from the FNO (Fibre Network Operator) for the entire month and not just the days you used the line.
Further to this you commented to our team to say that the line was not working as it should and when we offered support assistance you declined this offer. if you dont allow us a chance to help you how can we be held liable ?
kindly refer to our terms and conditions to which you accepted upon signing up. for further assistance please email complaints @ cool ideas .co .za
The Cool team
PP
Preven P's updateReviewer Update
21 May 2021, 15:33Thank you for a reply.
I have a few things to clarify:
1. I never said the line is not working as it should. I said that I can get better speeds other means, which is why it was pointless to have had a call with your team about it (and I did have the call and explain it to them). This excellent attention to detail actually started when I tried to sign up and you wanted to charge me R1000 installation fees when I the complex had the equipment installed in all the units already. I had to take pictures of everything just to get you guys to actually understand that nothing needed to be installed and to do what I asked.
2. What is your idea of a month, 30 days or 54 days? Because after requesting to cancel the contract, I had to pay to use it for another 54 days.
I have a few things to clarify:
1. I never said the line is not working as it should. I said that I can get better speeds other means, which is why it was pointless to have had a call with your team about it (and I did have the call and explain it to them). This excellent attention to detail actually started when I tried to sign up and you wanted to charge me R1000 installation fees when I the complex had the equipment installed in all the units already. I had to take pictures of everything just to get you guys to actually understand that nothing needed to be installed and to do what I asked.
2. What is your idea of a month, 30 days or 54 days? Because after requesting to cancel the contract, I had to pay to use it for another 54 days.
PP
Preven P's update21 May 2021, 15:33
Reviewer Update
Thank you for a reply.
I have a few things to clarify:
1. I never said the line is not working as it should. I said that I can get better speeds other means, which is why it was pointless to have had a call with your team about it (and I did have the call and explain it to them). This excellent attention to detail actually started when I tried to sign up and you wanted to charge me R1000 installation fees when I the complex had the equipment installed in all the units already. I had to take pictures of everything just to get you guys to actually understand that nothing needed to be installed and to do what I asked.
2. What is your idea of a month, 30 days or 54 days? Because after requesting to cancel the contract, I had to pay to use it for another 54 days.
I have a few things to clarify:
1. I never said the line is not working as it should. I said that I can get better speeds other means, which is why it was pointless to have had a call with your team about it (and I did have the call and explain it to them). This excellent attention to detail actually started when I tried to sign up and you wanted to charge me R1000 installation fees when I the complex had the equipment installed in all the units already. I had to take pictures of everything just to get you guys to actually understand that nothing needed to be installed and to do what I asked.
2. What is your idea of a month, 30 days or 54 days? Because after requesting to cancel the contract, I had to pay to use it for another 54 days.
Cool Ideas Service Provider's replyOfficial
08 Jun 2021, 08:34Hi Preven
should you wish to engage further kindly email complaints @ cool ideas .co .za
The Cool team
should you wish to engage further kindly email complaints @ cool ideas .co .za
The Cool team
Cool Ideas Service Provider's reply08 Jun 2021, 08:34
Official
Hi Preven
should you wish to engage further kindly email complaints @ cool ideas .co .za
The Cool team
should you wish to engage further kindly email complaints @ cool ideas .co .za
The Cool team