Absolute Nightmare

Absolutely appalling service. I don't even know where to start. We have been trying to get our line activated for TWO WEEKS now! Firstly the departments do not communicate with each other. Once a ticket is opened with one consultant, and nothing is done, we speak to another consultant and they have no idea what's going on. We have to explain all over again.

Vumatel technicians were sent out to our house to investigate and we were told everything was fine and they would follow up with Cool Ideas.This was a week ago. Cool ideas says Vumatel is the problem. Everyone just passes the problem onto someone else! What is the point of Cool Ideas being the middle man if they can't communicate with Vumetal and sort the damn problem out! During all of this, they still have the nerve to send us an invoice billing us for the month but we haven't even had internet!!

We STILL have no internet and we STILL have no defite answer of WHY and WHEN it will be fixed. We have spent so much time and airtime trying to get this sorted. We are on the verge of just quitting at this point.

The money we have spent on airtime alone trying to get this sorted is ridiculous.