Above and beyond support and assistance.

Maureen Neswiswi was absolutely amazing with assisting on my log COOL-***. My speed wasn’t where it should be and this persisted above a period a time and after submitting my first log, Maureen got on the phone and immediately took accountability. Tested the line with me. Contacted the FNO for a test. Checked router settings. Ran a test that bypassed the router with clear instructions. Send me the firmware update with clear instructions for the router firmware update. The last one resolved the issue. Great service and support. While all this is probably part of the troubleshooting steps the guys are trained on, its the manner in which she assisted, the empathy she showed and the genuine interest in trying to figure out the problem that made my day.