TR
Tarryn R
1 reviews | Active since Aug 2024
22 Aug 2024, 12:12
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I have been waiting for someone to reach out to me in regards to my internet, I was told to wait 48 hours for someone to come install the router which I've paid for already, and still no contact. I'm depended on the internet since I work from home. This is completely unacceptable. Seeing as though I'm paying for something I have not received I'd like a refund.
Helpful (0)
Replies (4)0
Replies (4)
Cool Ideas Service Provider's replyOfficial
22 Aug 2024, 12:55Dear Tarryn, Thank you for bringing this matter to our attention. We sincerely apologise for the delays and any misunderstanding. Unfortunately, we were unable to find your profile using the information from your review. Please share your #COOL ticket reference with us so our Connect Manager can investigate and assist you further. We're eager to hear back from you. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply22 Aug 2024, 12:55
Official
Dear Tarryn, Thank you for bringing this matter to our attention. We sincerely apologise for the delays and any misunderstanding. Unfortunately, we were unable to find your profile using the information from your review. Please share your #COOL ticket reference with us so our Connect Manager can investigate and assist you further. We're eager to hear back from you. Warm Regards, Cool Ideas
Cool Ideas Service Provider's replyOfficial
22 Aug 2024, 13:53Hi Tarryn,
Thanks for your prompt response. Our team will be in touch.
Warm Regards,
Cool Ideas
Thanks for your prompt response. Our team will be in touch.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply22 Aug 2024, 13:53
Official
Hi Tarryn,
Thanks for your prompt response. Our team will be in touch.
Warm Regards,
Cool Ideas
Thanks for your prompt response. Our team will be in touch.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's replyOfficial
22 Aug 2024, 14:03Hi Tarryn,
Thank you for your ticket reference. Our team is still investigating but they will contact you soon.
Warm Regards,
Cool Ideas
Thank you for your ticket reference. Our team is still investigating but they will contact you soon.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply22 Aug 2024, 14:03
Official
Hi Tarryn,
Thank you for your ticket reference. Our team is still investigating but they will contact you soon.
Warm Regards,
Cool Ideas
Thank you for your ticket reference. Our team is still investigating but they will contact you soon.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's replyOfficial
22 Aug 2024, 16:30Hi Tarryn,
Please bear with us while we work with Vumatel's management team to resolve your issue. Our team will share progressive updates with you.
Warm Regards,
Cool Ideas
Please bear with us while we work with Vumatel's management team to resolve your issue. Our team will share progressive updates with you.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply22 Aug 2024, 16:30
Official
Hi Tarryn,
Please bear with us while we work with Vumatel's management team to resolve your issue. Our team will share progressive updates with you.
Warm Regards,
Cool Ideas
Please bear with us while we work with Vumatel's management team to resolve your issue. Our team will share progressive updates with you.
Warm Regards,
Cool Ideas