LM
Lutfiyya M
1 reviews | Active since Dec 2019
06 Sept 2023, 12:37
6 days of no wifi
The network has been very ****ty lately so we decided to upgrade to 40mb line but we were told we can't upgrade since we on the ticket system. We can't make a purchase for the usual voucher either because of an error on their system. We can't cancel because of the clause... so now what? Day 6 without wifi. This is totally unacceptable. You can't just call for help, you need to log a query online but for what if you still get the run around and no one is solving your query. The customer service received thus far has been very useless and I most certainly won't recommend anyone to use their services. Tiffany is still getting back to us...
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
06 Sept 2023, 18:45Good day Lutfiyya,
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that all customers with a Vumatel Reach service have the option to immediately cancel their lines via our Client Area portal - https://coolzone.cisp.co.za/clientarea.php. All you have to do is navigate to your active service, click on the green "Active" icon and select the "Release line to another ISP" option. Vuma Reach products are not affected by cancellation clauses as they are voucher-based.
One of our Operations Analysts will contact you to assist with the application for the 40Mbps package upgrade that you've requested. A team leader is working on your request.
Please let us know should you require further assistance.
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that all customers with a Vumatel Reach service have the option to immediately cancel their lines via our Client Area portal - https://coolzone.cisp.co.za/clientarea.php. All you have to do is navigate to your active service, click on the green "Active" icon and select the "Release line to another ISP" option. Vuma Reach products are not affected by cancellation clauses as they are voucher-based.
One of our Operations Analysts will contact you to assist with the application for the 40Mbps package upgrade that you've requested. A team leader is working on your request.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply06 Sept 2023, 18:45
Official
Good day Lutfiyya,
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that all customers with a Vumatel Reach service have the option to immediately cancel their lines via our Client Area portal - https://coolzone.cisp.co.za/clientarea.php. All you have to do is navigate to your active service, click on the green "Active" icon and select the "Release line to another ISP" option. Vuma Reach products are not affected by cancellation clauses as they are voucher-based.
One of our Operations Analysts will contact you to assist with the application for the 40Mbps package upgrade that you've requested. A team leader is working on your request.
Please let us know should you require further assistance.
Thank you for your feedback, and apologies for any inconvenience caused.
Please note that all customers with a Vumatel Reach service have the option to immediately cancel their lines via our Client Area portal - https://coolzone.cisp.co.za/clientarea.php. All you have to do is navigate to your active service, click on the green "Active" icon and select the "Release line to another ISP" option. Vuma Reach products are not affected by cancellation clauses as they are voucher-based.
One of our Operations Analysts will contact you to assist with the application for the 40Mbps package upgrade that you've requested. A team leader is working on your request.
Please let us know should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***