PV
Piro V
1 reviews | Active since Mar 2012
22 Jan 2024, 15:09
4 days without internet and counting.
I never thought I regret the day I left telkom fibre. What it lacked in customer service CoolIdeas lacks in internet connectivity.
Besides the other issues I have been having with CoolIdeas, I have had no internet in the last 4 days. OpenServe contacted me on Friday telling me that someone cancelled my line with them and that CoolIdeas needs to "place a new order".
I've communicated this to CoolIdeas on Friday already hoping that my internet could be restored before the weekend. No one has contacted me since. I phoned CoolIdeas this morning at which point they said they would escalated the matter, yet nothing has come of this.
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Replies (2)PV
Piro V's updateReviewer Update
22 Jan 2024, 15:17My internet has now suddenly started working again. I wonder how coolideas plan to compensate me for my cancelled line? I hope they don't expect to send me a 100% bill this month!?
PV
Piro V's update22 Jan 2024, 15:17
Reviewer Update
My internet has now suddenly started working again. I wonder how coolideas plan to compensate me for my cancelled line? I hope they don't expect to send me a 100% bill this month!?
Cool Ideas Service Provider's replyOfficial
23 Jan 2024, 19:23 Dear Piro,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered due to the isolated line fault and the miscommunication from the fibre provider's technician.
We are pleased to acknowledge that Openserve successfully resolved your fault remotely. Additionally, our Customer Service Manager has reached out to you to clarify any confusion that may have arisen.
Should you require further assistance, please do not hesitate to contact us. Your support is greatly appreciated.
Warm Regards,Cool Ideas Support Team******
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered due to the isolated line fault and the miscommunication from the fibre provider's technician.
We are pleased to acknowledge that Openserve successfully resolved your fault remotely. Additionally, our Customer Service Manager has reached out to you to clarify any confusion that may have arisen.
Should you require further assistance, please do not hesitate to contact us. Your support is greatly appreciated.
Warm Regards,Cool Ideas Support Team******
Cool Ideas Service Provider's reply23 Jan 2024, 19:23
Official
Dear Piro,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered due to the isolated line fault and the miscommunication from the fibre provider's technician.
We are pleased to acknowledge that Openserve successfully resolved your fault remotely. Additionally, our Customer Service Manager has reached out to you to clarify any confusion that may have arisen.
Should you require further assistance, please do not hesitate to contact us. Your support is greatly appreciated.
Warm Regards,Cool Ideas Support Team******
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered due to the isolated line fault and the miscommunication from the fibre provider's technician.
We are pleased to acknowledge that Openserve successfully resolved your fault remotely. Additionally, our Customer Service Manager has reached out to you to clarify any confusion that may have arisen.
Should you require further assistance, please do not hesitate to contact us. Your support is greatly appreciated.
Warm Regards,Cool Ideas Support Team******