MS
Marc S
1 reviews | Active since Jul 2011
09 Sept 2021, 08:08
3x3=0 - nought
Three days of emails & phone calls.
Three different agents who’ve emailed me and I’ve phoned and ended up talking too.
Three different sets of requirements to meet and to explain my requirements too as well.
And still I’ve not managed to finalise my order and become a paying and happy customer???
Helpful (0)
Replies (11)0
Replies (11)MS
Marc S's updateReviewer Update
09 Sept 2021, 08:35Now agent number FOUR and still no positive or constructive or customer friendly resolution.
Everyone hiding behind emails……..
Everyone hiding behind emails……..
MS
Marc S's update09 Sept 2021, 08:35
Reviewer Update
Now agent number FOUR and still no positive or constructive or customer friendly resolution.
Everyone hiding behind emails……..
Everyone hiding behind emails……..
Cool Ideas Service Provider's replyOfficial
09 Sept 2021, 13:10Good day Marc
We are sorry to hear of this frustration
We believe the team manager has been in touch and assisted accordingly, the delay was due to the incorrect information being provided initially, our team will ensure all is on track for your order and should your require any further feedback please don't hesitate to engage via your order ticket.
should you have any further issues with our teams feel free to email complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
We believe the team manager has been in touch and assisted accordingly, the delay was due to the incorrect information being provided initially, our team will ensure all is on track for your order and should your require any further feedback please don't hesitate to engage via your order ticket.
should you have any further issues with our teams feel free to email complaints @ cool ideas .co .za
The Cool Team
Cool Ideas Service Provider's reply09 Sept 2021, 13:10
Official
Good day Marc
We are sorry to hear of this frustration
We believe the team manager has been in touch and assisted accordingly, the delay was due to the incorrect information being provided initially, our team will ensure all is on track for your order and should your require any further feedback please don't hesitate to engage via your order ticket.
should you have any further issues with our teams feel free to email complaints @ cool ideas .co .za
The Cool Team
We are sorry to hear of this frustration
We believe the team manager has been in touch and assisted accordingly, the delay was due to the incorrect information being provided initially, our team will ensure all is on track for your order and should your require any further feedback please don't hesitate to engage via your order ticket.
should you have any further issues with our teams feel free to email complaints @ cool ideas .co .za
The Cool Team
MS
Marc S's updateReviewer Update
09 Sept 2021, 13:24Thank you.
Appreciate the help.
However, I DID NOT provide incorrect information!!
I have a record of all my emails and info I provided and none of it is incorrect!!
Please do not blame me your customer.
Thank you
Appreciate the help.
However, I DID NOT provide incorrect information!!
I have a record of all my emails and info I provided and none of it is incorrect!!
Please do not blame me your customer.
Thank you
MS
Marc S's update09 Sept 2021, 13:24
Reviewer Update
Thank you.
Appreciate the help.
However, I DID NOT provide incorrect information!!
I have a record of all my emails and info I provided and none of it is incorrect!!
Please do not blame me your customer.
Thank you
Appreciate the help.
However, I DID NOT provide incorrect information!!
I have a record of all my emails and info I provided and none of it is incorrect!!
Please do not blame me your customer.
Thank you
Cool Ideas Service Provider's replyOfficial
09 Sept 2021, 13:28Thank you Marc
we will investigate further with the team, our team are passionate about their work and will endeavor to provide the best in service, we will continue to engage with the fibre line provider to ensure the order is kept on track.
Thank you for your patience and understanding
The Cool Team
we will investigate further with the team, our team are passionate about their work and will endeavor to provide the best in service, we will continue to engage with the fibre line provider to ensure the order is kept on track.
Thank you for your patience and understanding
The Cool Team
Cool Ideas Service Provider's reply09 Sept 2021, 13:28
Official
Thank you Marc
we will investigate further with the team, our team are passionate about their work and will endeavor to provide the best in service, we will continue to engage with the fibre line provider to ensure the order is kept on track.
Thank you for your patience and understanding
The Cool Team
we will investigate further with the team, our team are passionate about their work and will endeavor to provide the best in service, we will continue to engage with the fibre line provider to ensure the order is kept on track.
Thank you for your patience and understanding
The Cool Team
MS
Marc S's updateReviewer Update
09 Sept 2021, 13:40Thank you. And so should all service providers be, especially in these challenging economic times we all find ourselves in.
Maybe between the five different Agents I had to repeat my requirements too, and the multitude of emails and the phone calls I had to make, info went missing??
Example: I sent you guys a copy of my lease agreement yesterday and today you send me an email asking for proof of address? Why?
Example: I told you guys from my very first phone call three days ago, and in my follow-up emails and my online application that I’m moving in to my new premises on 01 Oct. But then today you tell me you don’t want to process my order now and will wait till around 24 Oct. Why now after 3 days only? My fault?
Looking forward to improving this first impressions start off.
Thank you
Maybe between the five different Agents I had to repeat my requirements too, and the multitude of emails and the phone calls I had to make, info went missing??
Example: I sent you guys a copy of my lease agreement yesterday and today you send me an email asking for proof of address? Why?
Example: I told you guys from my very first phone call three days ago, and in my follow-up emails and my online application that I’m moving in to my new premises on 01 Oct. But then today you tell me you don’t want to process my order now and will wait till around 24 Oct. Why now after 3 days only? My fault?
Looking forward to improving this first impressions start off.
Thank you
MS
Marc S's update09 Sept 2021, 13:40
Reviewer Update
Thank you. And so should all service providers be, especially in these challenging economic times we all find ourselves in.
Maybe between the five different Agents I had to repeat my requirements too, and the multitude of emails and the phone calls I had to make, info went missing??
Example: I sent you guys a copy of my lease agreement yesterday and today you send me an email asking for proof of address? Why?
Example: I told you guys from my very first phone call three days ago, and in my follow-up emails and my online application that I’m moving in to my new premises on 01 Oct. But then today you tell me you don’t want to process my order now and will wait till around 24 Oct. Why now after 3 days only? My fault?
Looking forward to improving this first impressions start off.
Thank you
Maybe between the five different Agents I had to repeat my requirements too, and the multitude of emails and the phone calls I had to make, info went missing??
Example: I sent you guys a copy of my lease agreement yesterday and today you send me an email asking for proof of address? Why?
Example: I told you guys from my very first phone call three days ago, and in my follow-up emails and my online application that I’m moving in to my new premises on 01 Oct. But then today you tell me you don’t want to process my order now and will wait till around 24 Oct. Why now after 3 days only? My fault?
Looking forward to improving this first impressions start off.
Thank you
Cool Ideas Service Provider's replyOfficial
09 Sept 2021, 13:47Good day Marc
We believe we were sent the incorrect images of the end point at first and then we engaged with the fibre line provider to see if they could assist due to us needing the FSAN number. after Martha spoke with you we believe we received the correct information and your order is on track, thank you for your assistance and we look forward to bringing you live
The Cool Team
We believe we were sent the incorrect images of the end point at first and then we engaged with the fibre line provider to see if they could assist due to us needing the FSAN number. after Martha spoke with you we believe we received the correct information and your order is on track, thank you for your assistance and we look forward to bringing you live
The Cool Team
Cool Ideas Service Provider's reply09 Sept 2021, 13:47
Official
Good day Marc
We believe we were sent the incorrect images of the end point at first and then we engaged with the fibre line provider to see if they could assist due to us needing the FSAN number. after Martha spoke with you we believe we received the correct information and your order is on track, thank you for your assistance and we look forward to bringing you live
The Cool Team
We believe we were sent the incorrect images of the end point at first and then we engaged with the fibre line provider to see if they could assist due to us needing the FSAN number. after Martha spoke with you we believe we received the correct information and your order is on track, thank you for your assistance and we look forward to bringing you live
The Cool Team
MS
Marc S's updateReviewer Update
10 Sept 2021, 11:13Hi
You indicate above you have received all the correct information and that my order is on track, but Martha has just rep**** to my email saying she is still trying to get some information:
Martha Cheka Staff - 10/09/2021 10:41 AM
Good day Marc,
Thank you for your mail
You have provided us with all the information and we still trying to get the FSAN from Vumatel and we will advise once we successful with that.
Kind Regards
You indicate above you have received all the correct information and that my order is on track, but Martha has just rep**** to my email saying she is still trying to get some information:
Martha Cheka Staff - 10/09/2021 10:41 AM
Good day Marc,
Thank you for your mail
You have provided us with all the information and we still trying to get the FSAN from Vumatel and we will advise once we successful with that.
Kind Regards
MS
Marc S's update10 Sept 2021, 11:13
Reviewer Update
Hi
You indicate above you have received all the correct information and that my order is on track, but Martha has just rep**** to my email saying she is still trying to get some information:
Martha Cheka Staff - 10/09/2021 10:41 AM
Good day Marc,
Thank you for your mail
You have provided us with all the information and we still trying to get the FSAN from Vumatel and we will advise once we successful with that.
Kind Regards
You indicate above you have received all the correct information and that my order is on track, but Martha has just rep**** to my email saying she is still trying to get some information:
Martha Cheka Staff - 10/09/2021 10:41 AM
Good day Marc,
Thank you for your mail
You have provided us with all the information and we still trying to get the FSAN from Vumatel and we will advise once we successful with that.
Kind Regards
Cool Ideas Service Provider's replyOfficial
14 Sept 2021, 13:07Hi Marc
our team are interacting via your ticket, kindly engage with them there and if you are not satisfied you are welcome to send an email to complaints @ cool ideas .c o . za
our team are interacting via your ticket, kindly engage with them there and if you are not satisfied you are welcome to send an email to complaints @ cool ideas .c o . za
Cool Ideas Service Provider's reply14 Sept 2021, 13:07
Official
Hi Marc
our team are interacting via your ticket, kindly engage with them there and if you are not satisfied you are welcome to send an email to complaints @ cool ideas .c o . za
our team are interacting via your ticket, kindly engage with them there and if you are not satisfied you are welcome to send an email to complaints @ cool ideas .c o . za
MS
Marc S's updateReviewer Update
14 Sept 2021, 13:27Hi
Not sure why you making this comment, or if it is a response to my message above from four days ago, because that is exactly what we/I am doing now.
Seems the disconnects continue..................
Not sure why you making this comment, or if it is a response to my message above from four days ago, because that is exactly what we/I am doing now.
Seems the disconnects continue..................
MS
Marc S's update14 Sept 2021, 13:27
Reviewer Update
Hi
Not sure why you making this comment, or if it is a response to my message above from four days ago, because that is exactly what we/I am doing now.
Seems the disconnects continue..................
Not sure why you making this comment, or if it is a response to my message above from four days ago, because that is exactly what we/I am doing now.
Seems the disconnects continue..................
MS
Marc S's updateReviewer Update
17 Sept 2021, 18:02Hi
I am speechless..........................
After dozens of phone calls, emails and Hello Peter complaints, again there is chaos and miss-understanding!!!
At 17H03 Vumatel called to ask me if they can come install the NEW ONT into our home!!!!!!!
They said they received an order from Cool Ideas to install it!!!!
I have told 5 different Cool Ideas Agents my requirements and YOU and Martha have told me everything is under control and I must not worry.
Martha even told me that she will not apply to Vumatel when I made my initial application but that she would rather wait till around the 23rd thereby ensuring the installation takes place on the 1st of October as requested.
For the BEST ISP in RSA as you keep telling me, this entire experience has been unbelievable.
Guys, this is a poor show to say the least.
I am speechless..........................
After dozens of phone calls, emails and Hello Peter complaints, again there is chaos and miss-understanding!!!
At 17H03 Vumatel called to ask me if they can come install the NEW ONT into our home!!!!!!!
They said they received an order from Cool Ideas to install it!!!!
I have told 5 different Cool Ideas Agents my requirements and YOU and Martha have told me everything is under control and I must not worry.
Martha even told me that she will not apply to Vumatel when I made my initial application but that she would rather wait till around the 23rd thereby ensuring the installation takes place on the 1st of October as requested.
For the BEST ISP in RSA as you keep telling me, this entire experience has been unbelievable.
Guys, this is a poor show to say the least.
MS
Marc S's update17 Sept 2021, 18:02
Reviewer Update
Hi
I am speechless..........................
After dozens of phone calls, emails and Hello Peter complaints, again there is chaos and miss-understanding!!!
At 17H03 Vumatel called to ask me if they can come install the NEW ONT into our home!!!!!!!
They said they received an order from Cool Ideas to install it!!!!
I have told 5 different Cool Ideas Agents my requirements and YOU and Martha have told me everything is under control and I must not worry.
Martha even told me that she will not apply to Vumatel when I made my initial application but that she would rather wait till around the 23rd thereby ensuring the installation takes place on the 1st of October as requested.
For the BEST ISP in RSA as you keep telling me, this entire experience has been unbelievable.
Guys, this is a poor show to say the least.
I am speechless..........................
After dozens of phone calls, emails and Hello Peter complaints, again there is chaos and miss-understanding!!!
At 17H03 Vumatel called to ask me if they can come install the NEW ONT into our home!!!!!!!
They said they received an order from Cool Ideas to install it!!!!
I have told 5 different Cool Ideas Agents my requirements and YOU and Martha have told me everything is under control and I must not worry.
Martha even told me that she will not apply to Vumatel when I made my initial application but that she would rather wait till around the 23rd thereby ensuring the installation takes place on the 1st of October as requested.
For the BEST ISP in RSA as you keep telling me, this entire experience has been unbelievable.
Guys, this is a poor show to say the least.
MS
Marc S's updateReviewer Update
18 Sept 2021, 12:56Hi
Unbelievable, further to above, Vumatel just called me again for access to the unit, I’ve not even moved into!!
Unbelievable, further to above, Vumatel just called me again for access to the unit, I’ve not even moved into!!
MS
Marc S's update18 Sept 2021, 12:56
Reviewer Update
Hi
Unbelievable, further to above, Vumatel just called me again for access to the unit, I’ve not even moved into!!
Unbelievable, further to above, Vumatel just called me again for access to the unit, I’ve not even moved into!!