30 min Internet Service Provider.

Over the past few weeks, I have been experiencing frequent drops in my internet connection, with the service going down approximately every 30 minutes. This has been going on for weeks! Despite diligently logging multiple tickets and reaching out to your team for assistance, the problem has persisted, I receive generic responses from Cool Ideas to inform me that they can see my line is restored. There’s 0 initiative to try finding out why this keeps happening. I have to constantly initiate communication and follow up.

However, the situation took a turn for the worse on Wednesday, the 20th of March, when I found myself completely without any internet connectivity. I immediately contacted Cool Ideas, but unfortunately, we now await to receive a response from VUMA.

It has now been three days since I have had any internet access, which is unacceptable considering the substantial amount I pay for the service. As a valued customer, I expect reliable and consistent internet connectivity, especially given the significant investment

I kindly request urgent attention to this matter and a prompt resolution to restore my internet service. Your swift action in rectifying this issue would be greatly appreciated.

I look forward to your prompt response and permanent resolution.