3 Weeks. No Internet. No Accountability. Absolutely Unacceptable from Cool Ideas & Openserve

This is beyond frustrating. I, Babalo Ncakeni, app**** for fibre through Cool Ideas on 28 June 2025. Since then, I’ve been dragged through a series of pointless emails, calls, and delays with zero resolution.

I’ve submitted all documentation, confirmed there was no Openserve installation, and followed every instruction. Eventually, I contacted Openserve myself and was told the installation had been completed and provided with the ONT B-number (B***).

Yet here I am, three weeks later, still without internet, and being fed the same copy-paste responses from Cool Ideas:

“We’ve followed up with Openserve” “There’s no ETA” “We rely on Openserve”

The two companies are playing a blame game while the customer is left without basic service.

Cool Ideas: You are the ISP. Take ownership. Escalate it properly. Openserve: You’ve confirmed the install. Why is the line not active?

This is not just poor service it’s gross negligence and disrespect of my time and money.

I demand:

An immediate escalation with my ONT B-number.

A written, exact ETA for line activation.

One point of accountability no more excuses, just resolution.

If this is not resolved within the next 48 hours, I will escalate to ICASA and seek alternative providers.

Enough is enough.