CP
Craig P
1 reviews | Active since Apr 2014
30 Dec 2024, 17:14
3 weeks and waiting!!
3 weeks ago I submitted an application for reconnection as I'm moved house. I work from home so wifi is extremely important. To date nothing has been done. The last update I received was 6 days ago. I again called today and the person who I spoke to was utterly useless and not helpful. She put me on hold without saying anything and after long hold she just said the person dealing with the case will email/call me back. Clearly doesn't want to be at work. Very disappointed.
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Cool Ideas Service Provider's replyOfficial
07 Jan 2025, 16:01Good day Craig,
Thank you for bringing this to our attention. We sincerely apologise for the delay and the inconvenience you’ve experienced during your reconnection process. We understand how essential a stable connection is, especially when working from home.
We’ve followed up with Vumatel regarding your order, and one of our Connect Team Leaders will be reaching out to you directly to assist further and ensure this matter is resolved as quickly as possible.
Thank you for your patience, and we’re committed to making this right.
Best Regards,
The Cool Ideas Team
Cool Ideas Service Provider's reply07 Jan 2025, 16:01
Official
Good day Craig,
Thank you for bringing this to our attention. We sincerely apologise for the delay and the inconvenience you’ve experienced during your reconnection process. We understand how essential a stable connection is, especially when working from home.
We’ve followed up with Vumatel regarding your order, and one of our Connect Team Leaders will be reaching out to you directly to assist further and ensure this matter is resolved as quickly as possible.
Thank you for your patience, and we’re committed to making this right.
Best Regards,
The Cool Ideas Team