CD
Clive D
1 reviews | Active since May 2017
23 Sept 2022, 07:24
28 day billing system
When I took out this account it was with Mitchell's Fibre. Cool Ideas has subsequently taken over all this companies clients. I have recently find out that their billing runs over a 28 day period. The contract that I initially took out was for a monthly billing period. This means that I pay Cool Ideas 13 installments over a year period. The industry is already fraught with high billing prices for data etc. This is really doing the consumer in as WiFi and data cost are already exhorbitant in this country. Cool Ideas must make right with its clients and revert to a full month billing system. It is only the 23 th today and I had to pay already
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Cool Ideas Service Provider's replyOfficial
23 Sept 2022, 10:34Good day Clive D,
Thank you for your feedback, and apologies for any inconvenience caused.
All our customers were notified when Vumatel acquired Mitchells Fibre and changed their products to the 28-day Vumatel Reach voucher-based service. Each customer had to place a new order on our website, where the terms of the new product were explained.
You can check the status of your voucher by visiting our Client Area portal and loading a new voucher before the active voucher expires, to avoid downtime. Please read this knowledge base article for more information - https://coolzone.cisp.co.za/knowledgebase.php?id=7413-how-to-renew-your-vumatel-reach-service-with-cool-ideas.
Should Vumatel introduce a new billing system for their Reach products, you will be notified well in advance. Please contact us should you require assistance.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
All our customers were notified when Vumatel acquired Mitchells Fibre and changed their products to the 28-day Vumatel Reach voucher-based service. Each customer had to place a new order on our website, where the terms of the new product were explained.
You can check the status of your voucher by visiting our Client Area portal and loading a new voucher before the active voucher expires, to avoid downtime. Please read this knowledge base article for more information - https://coolzone.cisp.co.za/knowledgebase.php?id=7413-how-to-renew-your-vumatel-reach-service-with-cool-ideas.
Should Vumatel introduce a new billing system for their Reach products, you will be notified well in advance. Please contact us should you require assistance.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply23 Sept 2022, 10:34
Official
Good day Clive D,
Thank you for your feedback, and apologies for any inconvenience caused.
All our customers were notified when Vumatel acquired Mitchells Fibre and changed their products to the 28-day Vumatel Reach voucher-based service. Each customer had to place a new order on our website, where the terms of the new product were explained.
You can check the status of your voucher by visiting our Client Area portal and loading a new voucher before the active voucher expires, to avoid downtime. Please read this knowledge base article for more information - https://coolzone.cisp.co.za/knowledgebase.php?id=7413-how-to-renew-your-vumatel-reach-service-with-cool-ideas.
Should Vumatel introduce a new billing system for their Reach products, you will be notified well in advance. Please contact us should you require assistance.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
All our customers were notified when Vumatel acquired Mitchells Fibre and changed their products to the 28-day Vumatel Reach voucher-based service. Each customer had to place a new order on our website, where the terms of the new product were explained.
You can check the status of your voucher by visiting our Client Area portal and loading a new voucher before the active voucher expires, to avoid downtime. Please read this knowledge base article for more information - https://coolzone.cisp.co.za/knowledgebase.php?id=7413-how-to-renew-your-vumatel-reach-service-with-cool-ideas.
Should Vumatel introduce a new billing system for their Reach products, you will be notified well in advance. Please contact us should you require assistance.
Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***