23 days - and still in the dark !!! And Cool Idea's advertise that they are Nr 1?

Item: Cool Ideas Service Provider
Rating: 1
Author: Roan S

It is with sadness to report, that Cool Ideas has still not resolved my issue

(#COOL-**********2-**********)

I signed up with Cool Ideas on the 5th of July. Today is the 28th of July and neither Cool Ideas, nor Openserve can tell me what the exact issue might be.

Cool Ideas advertise that the turnaround time is 2 - 3 weeks. I'm now standing on 23 days.

My query has been escelated to an "Escalation Analysist", but I'm only receiving generic email responses.

Come on guys... you advertise that you are Nr 1 in the industry, but look at this???

Unacceptable !

Helpful (0)

Replies (1)

Cool Ideas Service Provider's replyOfficial

28 Jul 2023, 10:48

Good day Roan S,

Thanks for your feedback, and apologies for the delays.

Our Operations Team Leader has escalated this matter to Openserve's Service Delivery Managers for further assistance. They will keep you updated via your ticket, but please let us know should you require further assistance.

We appreciate your patience thus far.

Kind Regards,
Cool Ideas
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Cool Ideas Service Provider's reply28 Jul 2023, 10:48

Official