115hr Wifi outage with no end in sight

Worst customer service ever i have gotten better reaction time out of the Tshwane municipality. Our Wifi has been out for over 110hrs a service for which we pay R900 a month. For the first 2 days we were unable to get a straight answer out of them then when i went around them to Metrofibre to find out there is an outage. Through the whole week Cool ideas copies and pastes the previous days replies when we follow up on our issue with no follow up at Metrofibre for what is the status of everything. On Friday after the copied and Pasted message 96hours after the initial report I phoned Metrofibre again only to find out according to them everything was fixed the night before and they have told cool ideas to follow up with us and make sure everything is working. No follow up was done with us and our line was still out. So I had to email my own service provider to explain to them what is going on with their outage. Now the technicians left at 18:00 last night clearly thinking everything is fixed we still do not have wifi and now cool ideas and metrofibre dont have customer support on weekends so i have no one to follow up to. My wife who works from home will have gone a week without wifi which makes it nearly imposs for her to work. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED YOU SHOULD BE ASHAMED