1 reviews | Active since Sept 2020
0 - 10 Do not recommend!
I had the unfortunate experience of dealing with a company that, in my opinion, deserves a resounding 0-star review. To put it bluntly, my interactions with this company have been nothing short of a nightmare. From the very beginning, it was evident that their customer service was severely lacking.
First and foremost, this company has repeatedly ignored my attempts to seek assistance and resolution for multiple issues that they have caused. Instead of acknowledging their mistakes and taking responsibility, they have chosen to bury their heads in the sand, leaving me in the lurch. When I attempted to contact them with questions and concerns, it felt like I was talking to a brick wall, as they outright refused to provide any meaningful answers or solutions.
One of the most egregious aspects of my experience with this company is their insistence on demanding payment for a service I do not even use. Despite my best efforts to explain the situation and the errors that they themselves have made, they have continued to press for payment without addressing the underlying issues. This blatant disregard for customer concerns and fair business practices is nothing short of unacceptable.
Furthermore, the sheer lack of assistance over the course of three long weeks is an infuriating testament to their incompetence and disregard for customer satisfaction. It's clear that their staff members are either poorly trained or intentionally unhelpful, making the entire experience incredibly frustrating and disheartening.
In conclusion, I cannot, in good conscience, recommend this company to anyone. Their rude and unhelpful staff, coupled with their refusal to address their mistakes and their insistence on demanding payment for unused services, has left me with a sour taste in my mouth. If you value your time, sanity, and money, I strongly advise you to steer clear of this company. My experience has been nothing short of a nightmare, and I hope that my review serves as a warning to others to avoid this company at all costs.
Thank you for your feedback, and apologies for any inconvenience caused by this.
We value all our customers and are sorry to learn of your poor experience. Please note that we've escalated your case to our Connect Manager for investigation and further assistance. They will communicate with you in this regard.
We hope that this can be resolved soon. We appreciate your patience thus far.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by this.
We value all our customers and are sorry to learn of your poor experience. Please note that we've escalated your case to our Connect Manager for investigation and further assistance. They will communicate with you in this regard.
We hope that this can be resolved soon. We appreciate your patience thus far.
Kind Regards,
Cool Ideas
*** | ***
