Worst Service Ever

<p>The company should change their name to "Consumer's Enemy"</p> <p> </p> <p>I cannot understand why the company is called "Consumer Friend" when the service to consumers is of the worst I have encountered in a while.</p> <p> </p> <p>My husband and myself had a joint debt counseling application and have overpaid on his Game RSC account. We only found this out when he went instore to query the status of the account. (This was after we were done with the debt counseling process). We were not even advised we were overpaid. Not by Consumer Friend nor by the debt counselor.</p> <p> </p> <p>We then requested Conusmer Friend to pay back the redund into my account (seeing the debits was done from my account). We were given a list of things to do, like sending the bank statement and id, which we did. We even sent the proof that the account was overpaid. We were then promised that it takes a few days to process (not more that 7 working days).</p> <p> </p> <p>We waited and waited, and nothing was paid to us. I subsequently had to to phone more than 20 times (a few times a week) to get them to pay it. And even more emails was sent by me.</p> <p>Then again we were advised it will be paid at the end of March 2017. But alas still no refund.</p> <p> </p> <p>Then finally I got someone to send me an email this week telling me that the refund will be processed today 07/04/2017. We thought, ok this is it, finally something on black and white committing to a date.</p> <p> </p> <p>Imagine my surprise when the same person emails me this afternoon stating that the Refunds Deaprtment now all of a sudden realised that it is my husbands account and they cannot pay the refund to my bank account. Strange that they only come up with that excuse now.</p> <p> </p> <p>The way I feel now I want to revert to the law and wahtever protection there is for us as consumers and claim back our refund as well as any interests the monies would have accrued had it been in a bank account.</p> <p> </p> <p>We have only had grief in delaing with these people. The only one who had ever been helpful is someone called Karushka (unsure of the spelling of her name)</p> <p> </p> <p> </p> <p> </p>