Based on recent customer reviews, Consumer Friend receives sharply divided feedback. Praise centres on individual consultants such as Tracey Jones, Hlengiwe Ntuli and Maheshree John, who resolve long standing debt review queries quickly and professionally. However, most reviewers describe unanswered emails, unreachable phone lines and complaints left open for months, particularly around paid up letters, settlement discounts, refunds of misallocated payments, and credit bureau balances that remain outdated after accounts are settled. Several customers mention escalating to the National Credit Regulator or the Ombudsman.
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 24m
TrustIndex
7.9
Ranking
#4
in Business & Legal Services
Reply Time
12h 20m
NPS Score
47
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 24m
Nov '25 - Oct '26
Frequently Asked Questions About Consumer Friend
What do customers say about Consumer Friend?
Based on recent customer reviews, Consumer Friend receives sharply divided feedback. Praise centres on individual consultants such as Tracey Jones, Hlengiwe Ntuli and Maheshree John, who resolve long standing debt review queries quickly and professionally. However, most reviewers describe unanswered emails, unreachable phone lines and complaints left open for months, particularly around paid up letters, settlement discounts, refunds of misallocated payments, and credit bureau balances that remain outdated after accounts are settled. Several customers mention escalating to the National Credit Regulator or the Ombudsman.
Is Consumer Friend trustworthy?
Consumer Friend has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 56 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 6 hours 24 min. Hellopeter has tracked Consumer Friend across 386 total reviews. How is the TrustIndex calculated? →
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Very good experience with Tracey jones, she was alway there to reply on any questions that I've had
Very good experience with Tracey jones, she was alway there to reply on any questions that I've had..... I've been sorted in less than 24 hours. Thank you guys
1 reviews | Active since Oct 2026
Very good experience with Tracey jones, she was alway there to reply on any questions that I've had
Very good experience with Tracey jones, she was alway there to reply on any questions that I've had..... I've been sorted in less than 24 hours. Thank you guys
1 reviews | Active since Oct 2026
Ì received a prompt response and efficient service from Tracey after month of going up and down v...
Ì received a prompt response and efficient service from Tracey after month of going up and down via call center. Thank you
1 reviews | Active since Oct 2024
Consumer Friend (2 Face Friend)
Because of this company, OK Furniture opened a ********** account on my name to correct the arrears on my credit report. I have sent NUMEROUS emails to Consumer Friend to help me, with no luck. I would love to work at Consumer Friend. You get your salary for free, you can just sit back and let the clients do all the fighting with the creditors. I am feel so defeated...!!! No one wants to help...
1 reviews | Active since Oct 2024
Consumer Friend (2 Face Friend)
Because of this company, OK Furniture opened a ********** account on my name to correct the arrears on my credit report. I have sent NUMEROUS emails to Consumer Friend to help me, with no luck. I would love to work at Consumer Friend. You get your salary for free, you can just sit back and let the clients do all the fighting with the creditors. I am feel so defeated...!!! No one wants to help...
1 reviews | Active since Feb 2012
Exeptional service received
Chantell from Consumer Friend provides exceptional service. If you escalate a matter to her, you can rest assured it will be resolved much quicker.
1 reviews | Active since Feb 2012
Exeptional service received
Chantell from Consumer Friend provides exceptional service. If you escalate a matter to her, you can rest assured it will be resolved much quicker.
1 reviews | Active since Sept 2026
Chantelle Rossouw she know her stuff there Thanku for keeping your companies name strong and for ...
Chantelle Rossouw she know her stuff there Thanku for keeping your companies name strong and for always going the extra mile
1 reviews | Active since Sept 2026
Chantelle Rossouw she know her stuff there Thanku for keeping your companies name strong and for ...
Chantelle Rossouw she know her stuff there Thanku for keeping your companies name strong and for always going the extra mile
1 reviews | Active since Mar 2026
Brilliant service from Consumer Friend
Brilliant service from Consumer Friend. Chantell is always willing to assist and they go over and above to assist us and our clients
1 reviews | Active since Mar 2026
Brilliant service from Consumer Friend
Brilliant service from Consumer Friend. Chantell is always willing to assist and they go over and above to assist us and our clients
1 reviews | Active since Feb 2025
Chantell Rosseau = TOTAL GEM
I would like to give a special thanks to Chantell Rosseau for her outstanding service! She is always friendly, helpful and willing to go the extra mile to ensure that assistance is provided and queries are resolved as quickly as possible. Her dedication, professionalism and positive attitude truly makes a difference. It is always a pleasure to be communication with her. She is a true gem at Consumer Friend. Your efforts are truly appreciated!
1 reviews | Active since Feb 2025
Chantell Rosseau = TOTAL GEM
I would like to give a special thanks to Chantell Rosseau for her outstanding service! She is always friendly, helpful and willing to go the extra mile to ensure that assistance is provided and queries are resolved as quickly as possible. Her dedication, professionalism and positive attitude truly makes a difference. It is always a pleasure to be communication with her. She is a true gem at Consumer Friend. Your efforts are truly appreciated!
1 reviews | Active since Oct 2026
Chantell Rossouw Consumer Friend
⭐⭐⭐⭐⭐ Excellent Service – Chantell Rossouw, Consumer Friend As part of the management team at Consumer Friend, Chantell Rossouw consistently demonstrates an exceptional level of professionalism, dedication and commitment. There is no query too small for Chantell to handle, and she is always willing to assist and find a solution. Her feedback is excellent, efficient and timely, and she ensures that matters are dealt with properly and followed through. Chantell is a true asset to Consumer Friend, and her willingness to go the extra mile is highly appreciated. Thank you, Chantell, for your outstanding service and commitment. You are highly valued and highly recommended! ⭐⭐⭐⭐⭐
1 reviews | Active since Oct 2026
Chantell Rossouw Consumer Friend
⭐⭐⭐⭐⭐ Excellent Service – Chantell Rossouw, Consumer Friend As part of the management team at Consumer Friend, Chantell Rossouw consistently demonstrates an exceptional level of professionalism, dedication and commitment. There is no query too small for Chantell to handle, and she is always willing to assist and find a solution. Her feedback is excellent, efficient and timely, and she ensures that matters are dealt with properly and followed through. Chantell is a true asset to Consumer Friend, and her willingness to go the extra mile is highly appreciated. Thank you, Chantell, for your outstanding service and commitment. You are highly valued and highly recommended! ⭐⭐⭐⭐⭐