Worst Company EVER CONSUMER FRIEND

IS THERE A REASON WHY MY REVIEWS WERE DELETED. I HAVE STILL NOT HAD ANY RESPONSE ON THE UPDATING OF MY PROFILE ON CREDIT BREAUX. MY ACCOUNT HAS BEEN SETTLED IN DECEMBER AND I WAS OFFERED A DISCOUNTED AMOUNT THE AMOUNT IS NOW REFLECTING AS AMOUNT PAID. WE ARE NOW I MARCH I HAVE BEEN TOLD THAT THIS WAS GOING TO BE UPDATED ON THE 4 MARCH. I HAVE THE EMAIL AS PROOF. I AM NOW TOLD THAT I NEED TO WAIT ANOTHER 21 DAYS. TODAY WHEN I CHECK MY REVIEWS ON HP I SEE THAT MY REVIEWS HAVE BEEN DELETED WITH NO RESPONSE TO DATE!!!!!