Why are you giving me the run arounds for prescribed letters?

I called Consumer Friend to ask for prescription letters of accounts I used to have. I was sent letters that speak to the accounts and I forwarded to Debt Busters. Debt Busters then came back to me and said they need prescribed letters speaking to the account numbers from the Credit Provider not the in-house account number of Consumer Friend. So Consumer Friend had given me the letters but the letters did not have the account numbers of both Foschini and RCS. I went back to Consumer Friend to ask for the letters, the very letter I received from them. I am now told by Consumer Friend that the queried accounts were terminated from debt review due to non-payment. That they do not have visibility on post-termination activities and they recommend contacting the credit providers directly for further assistance, the very same credit providers who told me the accounts were sold to Consumer Friend, that's the reason I contacted them and they gave me letters. Now all of a sudden they don't have the letters. I don't know the reason I am being taken for a ride or I am being made to look like a f00l, by Consumer Friend, Foschini and RCS. Should we consumers have to contact NCR and the Ombudsman to be taken serious or what should we do? This is not on and is unprofessional on your end. My number is ***