Who gave Consumer Friend the right to put me under debt review ?

Hello, I called Consumer Friend yesterday and was told they would call me back - no one has called me yet. I recently found out after I could not use or pay my Woolworths credit card that my account is under debt review - funny that I do not know about being under debt review. My account is paid up to date with the required amount that is due every month and I have not missed a payment but no one can tell me who gave Woolworths the authority to put me under debt review. Consumer Friend is still calling me back as this is the name of the company that Woolworths has given me. Has someone ****** my identity???