KS
Kellie S

1 reviews | Active since May 2013

02 Oct 2015, 13:11

Where is my refund?

Good day, I settled my account but my last premium wasn't calculated into my settlement figure. I am still waiting for a refund. The consultant I'm dealing with advised me on the 17th September that my refund query has been sent through to management. I have sent e-mails but just get ignored. When can I expect my refund? This is really getting ridiculous.

0
Replies (1)
Consumer Friend
Consumer Friend's reply22 Oct 2015, 13:55
Official
Hello Kellie De Sa,

We apologise for the delay in this regard.

We confirm that the money was refunded to you.

Many thanks
Consumer Friend