Waiting 10 months for a refund on overpaid account

Item: Consumer Friend
Rating: 2
Author: Mark W

My wife settled her RCS account a very long time ago and did in fact over pay, hence we are entitled to refund. I have been emailing Consumer Friend for the past 10 months and always receive the same response, "The matter has been elevated to another department........." The service provided is completely unprofessional and I get the impression that they couldn't give a damn.

Helpful (0)

Replies (3)

Consumer Friend's replyOfficial

07 Feb 2019, 11:43

Good day Mr Wren

We refer to our telecom on even date. As discussed, we will be investigating your matter in order to assist you urgently.

Best Regards
The Consumer Friend Team

Consumer Friend's reply07 Feb 2019, 11:43

Official

Good day Mr Wren

We refer to our telecom on even date. As discussed, we will be investigating your matter in order to assist you urgently.

Best Regards
The Consumer Friend Team

Mark W's updateReviewer Update

01 Mar 2019, 20:11

Received a response from Chantell at Consumer Friend. A very helpful person and to make a long story short, the matter has been resolved.

Mark W's update01 Mar 2019, 20:11

Reviewer Update

Received a response from Chantell at Consumer Friend. A very helpful person and to make a long story short, the matter has been resolved.

Consumer Friend's replyOfficial

04 Mar 2019, 08:35

Thank you Mark, it was a pleasure assisting you:)

Chantell

Consumer Friend's reply04 Mar 2019, 08:35

Official

Thank you Mark, it was a pleasure assisting you:)

Chantell