Very poor service definitely not a consumer's friend

Item: Consumer Friend
Rating: 1
Author: fransie F

I have been struggling to get a reply on an account for more than 2 months, countless emails sent, just being ignored. Please change your name you are nobody's *Friend"

Helpful (0)

Replies (2)

Consumer Friend's replyOfficial

11 Sept 2025, 08:19

Good day Francina

Trust you are well.

Thank you for reaching out and sincerely apologize for inconvenience caused.

We are reviewing your account and will ensure that you receive a detailed update as soon as possible.

Kind Regards
Hlengiwe

Consumer Friend Team

Consumer Friend's reply11 Sept 2025, 08:19

Official

Good day Francina

Trust you are well.

Thank you for reaching out and sincerely apologize for inconvenience caused.

We are reviewing your account and will ensure that you receive a detailed update as soon as possible.

Kind Regards
Hlengiwe

Consumer Friend Team

Consumer Friend's replyOfficial

11 Sept 2025, 15:26

Good day Francina

Trust this email finds you well.

Please be advised that a separate email has been sent to you directly, containing the settlement statement as well as an update regarding the other account administered by our office.

We hereby confirm that the inquiry referenced has been resolved.

Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
Hlengiwe
Consumer Friend Team

Consumer Friend's reply11 Sept 2025, 15:26

Official

Good day Francina

Trust this email finds you well.

Please be advised that a separate email has been sent to you directly, containing the settlement statement as well as an update regarding the other account administered by our office.

We hereby confirm that the inquiry referenced has been resolved.

Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
Hlengiwe
Consumer Friend Team