KL
Karabo L
1 reviews | Active since Dec 2023
09 Jan 2026, 23:06
UPDATE BALANCES TO 0 ON ALL ACCOUNTS!
You actually deserve no star. I have multiple accounts under consumer friend. All accounts have been paid up but now consumer friend claims that they need a clearance certificate to update my balances to 0. I know a clearance certificate being used to remove the debt review red flag and not update balances . On top of debt review,their refusal to update balances continues to drag my score down.
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Consumer Friend's replyOfficial
12 Jan 2026, 09:40 Dear Karabo L
Thank you for bringing this to our attention.
Please note that our offices do not directly update information with the credit bureaus. However, we will escalate your request to the relevant creditors we manage to assist you further. To proceed, we kindly ask that you provide a copy of the credit bureau report you reviewed, showing that no updates have been made. This will help us communicate effectively with the creditors on your behalf.
One of our agents will contact you shortly via email to request this information.
Thank you for your understanding.
Kind regards
Chantell
The Consumer Friend Team
Thank you for bringing this to our attention.
Please note that our offices do not directly update information with the credit bureaus. However, we will escalate your request to the relevant creditors we manage to assist you further. To proceed, we kindly ask that you provide a copy of the credit bureau report you reviewed, showing that no updates have been made. This will help us communicate effectively with the creditors on your behalf.
One of our agents will contact you shortly via email to request this information.
Thank you for your understanding.
Kind regards
Chantell
The Consumer Friend Team
Consumer Friend's reply12 Jan 2026, 09:40
Official
Dear Karabo L
Thank you for bringing this to our attention.
Please note that our offices do not directly update information with the credit bureaus. However, we will escalate your request to the relevant creditors we manage to assist you further. To proceed, we kindly ask that you provide a copy of the credit bureau report you reviewed, showing that no updates have been made. This will help us communicate effectively with the creditors on your behalf.
One of our agents will contact you shortly via email to request this information.
Thank you for your understanding.
Kind regards
Chantell
The Consumer Friend Team
Thank you for bringing this to our attention.
Please note that our offices do not directly update information with the credit bureaus. However, we will escalate your request to the relevant creditors we manage to assist you further. To proceed, we kindly ask that you provide a copy of the credit bureau report you reviewed, showing that no updates have been made. This will help us communicate effectively with the creditors on your behalf.
One of our agents will contact you shortly via email to request this information.
Thank you for your understanding.
Kind regards
Chantell
The Consumer Friend Team