1 reviews | Active since Mar 2017
********ly placed under debt review - I don't even know this company
On the website it says they are an "award winning company"? Excuse me? You don't even deserve one star! I have had a Woolworths account since 2019 and when I wanted to purchase goods on my account, I was informed my account is suspended because Consumer Friend put me under debt review! I was so shocked as I don't even know who these people are and I never spoke to anyone. I contacted Woolworths financial services and they gave me the contact number of Consumer Friend. They are so ***********, kept on putting me on hold for 15 minutes and I was sent from pillar to post. This is actually very scary and where do they get a person's details from?
I even went to the Woolworths store in town and I was told that I am one of hundreds of people who were *******ly placed under debt review. Consumer Friend, you better sort this **** out very fast. You have caused me so much inconvenience and plenty of my air time.
We will investigate this matter and revert before end of business today.
Kind Regards
The Consumer Friend Team
We will investigate this matter and revert before end of business today.
Kind Regards
The Consumer Friend Team
We refer to your complaint and the above-mentioned Woolworths account.
Our offices have done an investigation and confirm that the account should not be under debt review.
The block was placed on your account, only because your profile was erroneously sent to us recently, which unfortunately reflected the above account. The fact that you previously were under debt review triggered the request. Our offices do acknowledge that you have not been under debt review since 2018 when a clearance certificate was processed and you were declared debt-free at the time.
We can assure you that this is the first time this has happened, but our team are busy rectifying the situation and will notify you offline as soon as the block is removed, which should be very soon.
Apologies for the inconvenience caused.
Kind Regards
The Consumer Friend Team
We refer to your complaint and the above-mentioned Woolworths account.
Our offices have done an investigation and confirm that the account should not be under debt review.
The block was placed on your account, only because your profile was erroneously sent to us recently, which unfortunately reflected the above account. The fact that you previously were under debt review triggered the request. Our offices do acknowledge that you have not been under debt review since 2018 when a clearance certificate was processed and you were declared debt-free at the time.
We can assure you that this is the first time this has happened, but our team are busy rectifying the situation and will notify you offline as soon as the block is removed, which should be very soon.
Apologies for the inconvenience caused.
Kind Regards
The Consumer Friend Team