GL
Garth L
1 reviews | Active since Nov 2011
12 Nov 2023, 09:29
Unhappy client with CONSUMERFRIEND
I app**** for credit on the 11 November 2023 with CONSUMER FRIEND been the go in-between checking on consumers credit history.I was subsequently told I'm under debt review which I'm not, and been denied and embarrassed. The strange thing is I app**** already in April 2023 where I got the credit,where im making regular monthly payments.This company is so *********** and should be s****ped from working with the NCR because their records are faulty and incorrect.
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Replies (4)0
Replies (4)
Consumer Friend's replyOfficial
13 Nov 2023, 08:18Good day Garth,
Trust you are well.
Please note your inquiry is well received.
Kindly be advised an email will be directed to you offline to establish a resolve.
Kind Regards
Maheshree
Consumer Friend Team
Trust you are well.
Please note your inquiry is well received.
Kindly be advised an email will be directed to you offline to establish a resolve.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's reply13 Nov 2023, 08:18
Official
Good day Garth,
Trust you are well.
Please note your inquiry is well received.
Kindly be advised an email will be directed to you offline to establish a resolve.
Kind Regards
Maheshree
Consumer Friend Team
Trust you are well.
Please note your inquiry is well received.
Kindly be advised an email will be directed to you offline to establish a resolve.
Kind Regards
Maheshree
Consumer Friend Team
GL
Garth L's updateReviewer Update
14 Nov 2023, 18:15As per dispute filed with ConsumerFriend they came back to me.However I received the paid up letter which I received and submitted to them.The aforesaid paid up letter was issued in 2016 ,and ConsumerFriend themselves issued the actual paidup letter to me.Now after 6 years they flag me,and now they requesting from Octogen my debt review company to issue me a Form 19 clearance certificate which is delaying and causing me inconvenience and trouble. Why am I all of a sudden been flagged when 6 month ago I purchased goods without any problems and queries
GL
Garth L's update14 Nov 2023, 18:15
Reviewer Update
As per dispute filed with ConsumerFriend they came back to me.However I received the paid up letter which I received and submitted to them.The aforesaid paid up letter was issued in 2016 ,and ConsumerFriend themselves issued the actual paidup letter to me.Now after 6 years they flag me,and now they requesting from Octogen my debt review company to issue me a Form 19 clearance certificate which is delaying and causing me inconvenience and trouble. Why am I all of a sudden been flagged when 6 month ago I purchased goods without any problems and queries
Consumer Friend's replyOfficial
15 Nov 2023, 08:15Good day Garth,
Thank you for this message.
Please note as explained previously we are in receipt of "Form 19 - Clearance Certificate" that was issued to you by Octogen.
We unfortunately were unable to process the clearance certificate and update our system in respect of one of the Woolworths Accounts not being listed on the clearance certificate.
As per our client mandate with Woolworths, it is mandatory that all accounts within debt review be listed on the clearance certificate.
In light of the above, we have reached out to Octogen for an amended "Clearance Certificate" in this regard.
We have not received a response from Octogen however will reach out to their office once again.
We advise feedback will be provided to you with respect to progress on the matter.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for this message.
Please note as explained previously we are in receipt of "Form 19 - Clearance Certificate" that was issued to you by Octogen.
We unfortunately were unable to process the clearance certificate and update our system in respect of one of the Woolworths Accounts not being listed on the clearance certificate.
As per our client mandate with Woolworths, it is mandatory that all accounts within debt review be listed on the clearance certificate.
In light of the above, we have reached out to Octogen for an amended "Clearance Certificate" in this regard.
We have not received a response from Octogen however will reach out to their office once again.
We advise feedback will be provided to you with respect to progress on the matter.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's reply15 Nov 2023, 08:15
Official
Good day Garth,
Thank you for this message.
Please note as explained previously we are in receipt of "Form 19 - Clearance Certificate" that was issued to you by Octogen.
We unfortunately were unable to process the clearance certificate and update our system in respect of one of the Woolworths Accounts not being listed on the clearance certificate.
As per our client mandate with Woolworths, it is mandatory that all accounts within debt review be listed on the clearance certificate.
In light of the above, we have reached out to Octogen for an amended "Clearance Certificate" in this regard.
We have not received a response from Octogen however will reach out to their office once again.
We advise feedback will be provided to you with respect to progress on the matter.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for this message.
Please note as explained previously we are in receipt of "Form 19 - Clearance Certificate" that was issued to you by Octogen.
We unfortunately were unable to process the clearance certificate and update our system in respect of one of the Woolworths Accounts not being listed on the clearance certificate.
As per our client mandate with Woolworths, it is mandatory that all accounts within debt review be listed on the clearance certificate.
In light of the above, we have reached out to Octogen for an amended "Clearance Certificate" in this regard.
We have not received a response from Octogen however will reach out to their office once again.
We advise feedback will be provided to you with respect to progress on the matter.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's replyOfficial
20 Nov 2023, 14:13Good day Garth,
Thank you for the “Form 19 – Clearance Certificate”, provided this morning. We advise the document has been processed and updated on our system. Kindly note an email has been directed to you with further details on the matter. We confirm inquiry herein has been resolved.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for the “Form 19 – Clearance Certificate”, provided this morning. We advise the document has been processed and updated on our system. Kindly note an email has been directed to you with further details on the matter. We confirm inquiry herein has been resolved.
Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend's reply20 Nov 2023, 14:13
Official
Good day Garth,
Thank you for the “Form 19 – Clearance Certificate”, provided this morning. We advise the document has been processed and updated on our system. Kindly note an email has been directed to you with further details on the matter. We confirm inquiry herein has been resolved.
Kind Regards
Maheshree
Consumer Friend Team
Thank you for the “Form 19 – Clearance Certificate”, provided this morning. We advise the document has been processed and updated on our system. Kindly note an email has been directed to you with further details on the matter. We confirm inquiry herein has been resolved.
Kind Regards
Maheshree
Consumer Friend Team