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Louanne P

1 reviews | Active since Nov 2014

29 Oct 2024, 08:28

UNACCEPTABLE SERVICE

I have paid off my debt in full (according to a settlement letter), on the same as the letter, in Jul 2022 already and have been struggling to get them to clear an amount that was ADDED after I paid the amount in full. I have also asked them to close that Woolworths account. It still has NOT been done and I have sent NUMERIOUS e-mails and requests. I keep on getting the same response, we will look into it. This is not the kind off service that I would have expected from Consumer Friend.

0
Replies (4)
Consumer Friend
Consumer Friend's reply29 Oct 2024, 08:36
Official
Good day Louanne, Thank you for the inquiry herein.As per our records, we did confirm Woolworths updated the account and you were advised to log a dispute with the respective bureaus should the matter not be resolved.  We advise an email has been directed to you to attain further information in this regard.

Kind Regards
Maheshree
Consumer Friend Team
LP
Louanne P's update29 Oct 2024, 08:55
Reviewer Update
I have responded TWICE already on an email requesting "FURTHER INFORMATION", and nothing else happens,
Consumer Friend
Consumer Friend's reply29 Oct 2024, 08:58
Official
Good day Louanne,

Please note a response was issued to you previously regarding details of the dispute logged with the bureaus.
Kindly be advised the account is updated to closed with Zero balance on Woolworths system.
You are encouraged to log a dispute with the relevant credit bureau to enable investigation on their system in this regard.

Kind Regards
Maheshree
Consumer Friend Team
Consumer Friend
Consumer Friend's reply29 Oct 2024, 09:13
Official
Good day Louanne,

Kindly be advised as per email, you are encouraged to log the dispute with the bureau.
We confirm the matter will be marked as resolved on our end.

Kind Regards
Maheshree
Consumer Friend Team