PM
Palesa M
1 reviews | Active since Sept 2020
05 May 2022, 14:16
Unacceptable service
I paid up my game RCS account on 31 March 2022. Consumer Friends sent me a paid up letter. However, I'm still receiving smses from Game demanding payment. What is the role of Consumer Friend in ensuring information is synchronized with RCS/Game database to avoid such mishaps?
Really disappointed with the service I'm receiving. When calling your call centre I get confusing messages from your agents.
Please help with this
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Consumer Friend's replyOfficial
05 May 2022, 18:54Good Evening Palesa M
We trust you are doing well.
Our system indicates that you did indeed settle your account in terms of the 0.00% interest administered on our system as per the granted debt review order.
Due to the creditors system still reflecting the contractual interest, they need to process a write off on their system for the remaining balance to be zerorised. The relevant teams on our end have escalated your account to the creditor to urgently process the write off herein which will also address the issue of sms's you have been receiving on the settled account.
We will keep you posted with the progress herein offline as well.
Best Regards
Chantell Rousseau
The Consumer Friend Team
We trust you are doing well.
Our system indicates that you did indeed settle your account in terms of the 0.00% interest administered on our system as per the granted debt review order.
Due to the creditors system still reflecting the contractual interest, they need to process a write off on their system for the remaining balance to be zerorised. The relevant teams on our end have escalated your account to the creditor to urgently process the write off herein which will also address the issue of sms's you have been receiving on the settled account.
We will keep you posted with the progress herein offline as well.
Best Regards
Chantell Rousseau
The Consumer Friend Team
Consumer Friend's reply05 May 2022, 18:54
Official
Good Evening Palesa M
We trust you are doing well.
Our system indicates that you did indeed settle your account in terms of the 0.00% interest administered on our system as per the granted debt review order.
Due to the creditors system still reflecting the contractual interest, they need to process a write off on their system for the remaining balance to be zerorised. The relevant teams on our end have escalated your account to the creditor to urgently process the write off herein which will also address the issue of sms's you have been receiving on the settled account.
We will keep you posted with the progress herein offline as well.
Best Regards
Chantell Rousseau
The Consumer Friend Team
We trust you are doing well.
Our system indicates that you did indeed settle your account in terms of the 0.00% interest administered on our system as per the granted debt review order.
Due to the creditors system still reflecting the contractual interest, they need to process a write off on their system for the remaining balance to be zerorised. The relevant teams on our end have escalated your account to the creditor to urgently process the write off herein which will also address the issue of sms's you have been receiving on the settled account.
We will keep you posted with the progress herein offline as well.
Best Regards
Chantell Rousseau
The Consumer Friend Team