DL
Dany L
1 reviews | Active since Nov 2025
17 Dec 2025, 13:22
Truworths Account paid up letter
I have a serious problem with consumer friend regarding my truworths account. The account shows as closed and paid off but it's a struggle to get my paid up letter. They claim am owing R5 I wanted to pay and they say I don't have pay for it and when I attempt to pay account shows R0. 00 and closed. I don't understand what is the problem getting my paid up letter. Please intervene I don't have any more options
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Replies (5)0
Replies (5)
Consumer Friend's replyOfficial
17 Dec 2025, 13:44Good day Dany,
I trust that you are well.
We hereby acknowledge receipt of the above-mentioned complaint. Please be advised that one of our consultants will investigate the matter, including the reason for the delay in the issuance of the paid-up letter.
We will provide you with an update once the investigation has been concluded.
We apologise for any inconvenience caused.
Kind regards
Hlengiwe
Consumer Friend Team
Consumer Friend's reply17 Dec 2025, 13:44
Official
Good day Dany,
I trust that you are well.
We hereby acknowledge receipt of the above-mentioned complaint. Please be advised that one of our consultants will investigate the matter, including the reason for the delay in the issuance of the paid-up letter.
We will provide you with an update once the investigation has been concluded.
We apologise for any inconvenience caused.
Kind regards
Hlengiwe
Consumer Friend Team
DL
Dany L's updateReviewer Update
19 Dec 2025, 11:10I have made the payment of R5.89 can I have the paid up letter for the account as promised to get it today Friday 19th December 2025.
DL
Dany L's update19 Dec 2025, 11:10
Reviewer Update
I have made the payment of R5.89 can I have the paid up letter for the account as promised to get it today Friday 19th December 2025.
Consumer Friend's replyOfficial
19 Dec 2025, 11:43Good Day Dany
Our system indicates that the account does indeed reflect settled and a paid up letter is available.
We will arrange for the same to be issued to you before close of business today.
Warm Regards
Chantell
The Consumer Friend Team
Our system indicates that the account does indeed reflect settled and a paid up letter is available.
We will arrange for the same to be issued to you before close of business today.
Warm Regards
Chantell
The Consumer Friend Team
Consumer Friend's reply19 Dec 2025, 11:43
Official
Good Day Dany
Our system indicates that the account does indeed reflect settled and a paid up letter is available.
We will arrange for the same to be issued to you before close of business today.
Warm Regards
Chantell
The Consumer Friend Team
Our system indicates that the account does indeed reflect settled and a paid up letter is available.
We will arrange for the same to be issued to you before close of business today.
Warm Regards
Chantell
The Consumer Friend Team
DL
Dany L's updateReviewer Update
19 Dec 2025, 11:57Good day
Thank you so much for the assistance. I have received the paid up letter.
Thank you once again
Thank you so much for the assistance. I have received the paid up letter.
Thank you once again
DL
Dany L's update19 Dec 2025, 11:57
Reviewer Update
Good day
Thank you so much for the assistance. I have received the paid up letter.
Thank you once again
Thank you so much for the assistance. I have received the paid up letter.
Thank you once again
Consumer Friend's replyOfficial
19 Dec 2025, 12:07Good day Dany,
Trust that you are well.
We acknowledge confirmation of receipt of the paid-up letter and trust that the matter has been successfully resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Hlengiwe
Hlengiwe
Consumer Friend Team
Consumer Friend's reply19 Dec 2025, 12:07
Official
Good day Dany,
Trust that you are well.
We acknowledge confirmation of receipt of the paid-up letter and trust that the matter has been successfully resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Hlengiwe
Hlengiwe
Consumer Friend Team