BC
Brian C
1 reviews | Active since Oct 2024
17 Aug 2026, 13:17
They ignore official complaints.
This company is the worst, they still haven't attended to my official complaint sent to them on the 4th of June 2026. According to the NCR a complaint should be handeled within 5 business days. Today marks 50 business days, I still haven't received any feedback from them regarding my Official Complaint!!!!!!!!!!! Maybe I should report them to the NCR.
Helpful (0)
Replies (1)0
Replies (1)
Consumer Friend's replyOfficial
17 Aug 2026, 14:05Dear Brian C
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and concern caused by the delay in receiving feedback regarding your complaint.
Upon reviewing your post, we noted that a complaint was logged on our dedicated complaints email channel today. Please be assured that our team is already giving this matter urgent attention.
Our agents are currently reviewing the details of your complaint and will engage with you directly regarding the outcome and any next steps.
We appreciate your patience and the opportunity to address your concerns.
Warm Regards
Chantell
The Consumer Friend Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and concern caused by the delay in receiving feedback regarding your complaint.
Upon reviewing your post, we noted that a complaint was logged on our dedicated complaints email channel today. Please be assured that our team is already giving this matter urgent attention.
Our agents are currently reviewing the details of your complaint and will engage with you directly regarding the outcome and any next steps.
We appreciate your patience and the opportunity to address your concerns.
Warm Regards
Chantell
The Consumer Friend Team
Consumer Friend's reply17 Aug 2026, 14:05
Official
Dear Brian C
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and concern caused by the delay in receiving feedback regarding your complaint.
Upon reviewing your post, we noted that a complaint was logged on our dedicated complaints email channel today. Please be assured that our team is already giving this matter urgent attention.
Our agents are currently reviewing the details of your complaint and will engage with you directly regarding the outcome and any next steps.
We appreciate your patience and the opportunity to address your concerns.
Warm Regards
Chantell
The Consumer Friend Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and concern caused by the delay in receiving feedback regarding your complaint.
Upon reviewing your post, we noted that a complaint was logged on our dedicated complaints email channel today. Please be assured that our team is already giving this matter urgent attention.
Our agents are currently reviewing the details of your complaint and will engage with you directly regarding the outcome and any next steps.
We appreciate your patience and the opportunity to address your concerns.
Warm Regards
Chantell
The Consumer Friend Team