SM
Sumaya M
1 reviews | Active since Sept 2015
06 Aug 2019, 09:41
Terrible customer service.
My mum had just found out that she is now owing your client (Woolies) an amount of R900(When she had paid her account off) Mind you, it's been so many years and during that time NO COMMUNICATION, letters, calls or emails was sent to her alerting her about this. We have been sent from pillar to post by people in your team that were rude and were unable to provide us with the full information.
Ref Number- ***
Helpful (0)
Replies (3)0
Replies (3)
Consumer Friend's replyOfficial
06 Aug 2019, 11:06Good day Sumaya M
We refer to our telecom on even date and confirm that we are investigating the account in question and will revert soonest with our responses.
Kind Regards
The Consumer Friend Team
We refer to our telecom on even date and confirm that we are investigating the account in question and will revert soonest with our responses.
Kind Regards
The Consumer Friend Team
Consumer Friend's reply06 Aug 2019, 11:06
Official
Good day Sumaya M
We refer to our telecom on even date and confirm that we are investigating the account in question and will revert soonest with our responses.
Kind Regards
The Consumer Friend Team
We refer to our telecom on even date and confirm that we are investigating the account in question and will revert soonest with our responses.
Kind Regards
The Consumer Friend Team
SM
Sumaya M's updateReviewer Update
06 Aug 2019, 12:20Thank you for the prompt response and helpful phonecall! Hoping to see this getting sorted out.
SM
Sumaya M's update06 Aug 2019, 12:20
Reviewer Update
Thank you for the prompt response and helpful phonecall! Hoping to see this getting sorted out.
Consumer Friend's replyOfficial
14 Aug 2019, 15:00Good day Sumaya
As per our telecom and last email correspondence on 08.08.2019, we confirm this matter is resolved.
Best Regards
The Consumer Friend Team
As per our telecom and last email correspondence on 08.08.2019, we confirm this matter is resolved.
Best Regards
The Consumer Friend Team
Consumer Friend's reply14 Aug 2019, 15:00
Official
Good day Sumaya
As per our telecom and last email correspondence on 08.08.2019, we confirm this matter is resolved.
Best Regards
The Consumer Friend Team
As per our telecom and last email correspondence on 08.08.2019, we confirm this matter is resolved.
Best Regards
The Consumer Friend Team